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Emotional Engineering
Shuichi . Ed(S): Fukuda
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Description for Emotional Engineering
Paperback. In an age of increasing complexity, diversification and change, customers expect individually tailored services. This book shows how to satisfy and manage their expectations throughout the product life cycle, if producers focus their attention more on emotion. Editor(s): Fukuda, Shuichi. Num Pages: 413 pages, 55 black & white tables, biography. BIC Classification: KJMV5; TBC; TBD; UBJ. Category: (G) General (US: Trade). Dimension: 235 x 155 x 22. Weight in Grams: 635.
In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on emotion. Emotion plays a crucial role in value recognition, but it is also important for team work, which extends beyond human-human to human-machine and human-environment to enable people to cope with frequently and extensively changing situations. Emotional Engineering proposes the development of services beyond product realization and the creation of value on a lifetime, not ... Read more
In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention more on emotion. Emotion plays a crucial role in value recognition, but it is also important for team work, which extends beyond human-human to human-machine and human-environment to enable people to cope with frequently and extensively changing situations. Emotional Engineering proposes the development of services beyond product realization and the creation of value on a lifetime, not ... Read more
Product Details
Format
Paperback
Publication date
2014
Publisher
Springer London Ltd United Kingdom
Number of pages
413
Condition
New
Number of Pages
395
Place of Publication
England, United Kingdom
ISBN
9781447157144
SKU
V9781447157144
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Shuichi . Ed(S): Fukuda
Shuichi Fukuda received his doctoral degree in Mechanical Engineering from the University of Tokyo. After working in the Department of Precision Machinery, University of Tokyo, he moved to the Welding Research Institute, Osaka University. Later he worked concurrently at the Institute of Industrial Science, University of Tokyo. He became Full Professor of Systems and Management Engineering at the Tokyo Metropolitan ... Read more
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