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Going Live: Starting and Running a Virtual Reference Service
Steve Coffman
€ 58.22
€ 53.91
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Description for Going Live: Starting and Running a Virtual Reference Service
Paperback. An overview of the process and ramifications of starting and running an online library reference service. Using checklists, it covers the basics of designing, implementing, operating and marketing a virtual reference service, including a study of the costs and a look into the future. Num Pages: 192 pages, black & white illustrations. BIC Classification: GLC; GLF; GLM; UDB. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 229 x 152 x 13. Weight in Grams: 272.
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments - and their directors and administrators, reference librarians, and project managers ... Read more
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments - and their directors and administrators, reference librarians, and project managers ... Read more
Product Details
Format
Paperback
Publication date
2003
Publisher
Amer Library Assn Editions
Condition
New
Number of Pages
192
Place of Publication
Chicago, IL, United States
ISBN
9780838908501
SKU
V9780838908501
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-3
About Steve Coffman
Steve Coffman is one of the leading authorities on digital reference services for libraries. Currently Vice President for Product Development at LSSI (Library Systems and Services Inc.), he has helped thousands of libraries around the world migrate their reference services to the Web. He previously worked as Director of Research Services at FYI, a fee-based business reference service that was ... Read more
Reviews for Going Live: Starting and Running a Virtual Reference Service
"This is truly transformative stuff... [I]n the not so long run, it will change our jobs and our lives just as radically and as inexorably as the automobile or the airplane." - Steve Coffman