FAQ

Ordering

FAQ

1 - ORDER PROCESS

Finding Books - How do I find a book on Kennys.ie?

Simple Search: To search for a book on our website you can enter the Title, Author, ISBN, or keyword into the main search panel at the top of the screen. You will be presented with a list of available items. If you do not get any results this may be because the item is not presently in stock or that you have incorrectly entered the search term. Check your spelling and try again.

Advanced Search: Click on the ‘Advanced Search’ link under the main search box at the top of the screen. The Advanced Search allows you to enter different criteria such as author, title, publisher.

Filter Your Results: If your search returns too many results, you can ‘refine your search’ by different criteria in order to return fewer more relevant titles.

If you do have a question about a book that you are unable to find you can contact us: This email address is being protected from spambots. You need JavaScript enabled to view it.

Purchasing Books – How do I purchase books from Kennys.ie?

To the right of each book there is an Add to Cart icon. When you wish to purchase an item, click this icon and it will be added to your website shopping cart. A summary of the items in your cart is displayed on the left hand side of the page along with the total cost of your order. Click ‘View Cart’ to review the contents or your cart and/or amend your order.

Checkout – How to I Pay for my order?

When you have made your selections, you will need to finalize your order by completing the Checkout process.

We accept major credit and debit cards as well as Paypal payments.

Click on ‘View Cart/Checkout’
Confirm items and quantities: The quantity is automatically set to 1 you can increase this if. – you can increase this figure if you wish. You can also remove any item from the cart by clicking ‘Remove’. When you are happy with the total quantities and value of your order, click ‘Checkout’
Shipping information: Enter the address to which the book(s) will be shipped. If your billing address is different to the shipping address, you will need to enter the billing address details also.
Credit/Debit Card Information: Enter your credit/debit card information.
‘Save My Details....’ Note that you can choose to ‘Save my details for next order’. If you tick this box, future orders are very straightforward – the only two pieces of information you will need a. your login password and b. your CV2 (3 digit security number on the reverse of some credit cards).

What credit/debit cards can I use?

You can use a number of popular credit cards such as Visa and Mastercard.

How safe are my credit/debit card details?

Extremely safe. We work in partnership with two major banks to ensure that all of your details are safe and secure. When you enter your credit card number on the site, it is encrypted before being stored, so it is not visible to any computer users. For additional security, we do not store the CV2 number and a transaction cannot be completed without it.

Account Creation – Can I save an order for later?

Yes, however items in your cart may still go out of stock if you don’t complete the purchase while the book is available, ie. items in your cart are not reserved.

2 – SHIPPING OF ORDERS

Shipping Process - When will my order be shipped?

Once your order has been confirmed and payment received, your order will then be processed. The book will be located by our staff, packaged and despatched to you as quickly as possible. You will receive an email confirmation when your books have been sent.

Can I be sure my book will ship?

In addition to selling our books on our own site, Kennys.ie, we also offer our books for sale on various web portals such as Amazon.com, Abebooks.com and others. This means that occasionally a book listed as available may have recently sold to another customer and the systems did not fully update before a second order for the same item was received. Kennys make every effort to ensure our listings are accurate but discrepancies can occur. We fulfil almost 100% of orders received but, unfortunately, a small percentage of books have already shipped to another customer or cannot be located in the warehouse.

Shipping Costs – How much is my shipping?

All orders placed on Kennys.ie are delivered free within Ireland regardless of the value or size.

Orders dispatched overseas cost from €2.00 per book (find your country rate at checkout).

All orders are sent by standard national and international mail.

Shipping Times – How long will my order take?

Shipping times to different destinations will vary. While every effort is made to deliver your order on time, some delays beyond our control may occur. You will receive an e-mail confirming that your order has been shipped and indicating the estimated shipment time. If you are experiencing a delay in your order please email us on This email address is being protected from spambots. You need JavaScript enabled to view it.

Collections – Can I collect my order?

When you order a book on Kennys.ie, it will be shipped directly from the warehouse where it is held to your address.

If you wish to collect an order from our Bookshop in the Liosbán Retail Park on the Tuam Road in Galway, please contact us with the details of what you want to order on This email address is being protected from spambots. You need JavaScript enabled to view it. or +353 (0)91 709350.

Returns & Refunds – How do I return an order?

The information sheet you receive with your order will provide a return address to send any damaged, faulty or incorrect items to. You can indicate if you would like a refund or a replacement. Please note that it will not always be possible to ‘replace’ exactly a secondhand or rare item.

3 – TECHNICAL DIFFICULTIES

Screen Resolution

Our website may not be displaying as it should on certain screens. Areas of the website may overlap or may not be visible. This is due to the various screen settings and monitor displays that the website is viewed on. The website’s preferred resolution is 1024x768 pixels and the current minimum resolution is 800x600 pixels. If this is affecting your order you can contact us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to help.

Cookies

These are files used by many websites to store information. In the case of our site, the books you put in your shopping cart are filed in your cookie until you complete your order. If your web browser is blocking cookies, you can access our cart in the following way:

If you are using Internet Explorer, go to "Tools --> Internet Options" and click on the "Privacy" tab. Change your privacy settings to "Medium-High".
If you are using Google Chrome

A. Click the 3 horizontal lines icon on the far right of the Address bar.
B. Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
C. Click on Change proxy settings.
D. Click the Security tab > Trusted Sites icon, then click Sites.
E. Enter the URL ( ) of your Trusted Site, then click Add.

If you are using Firefox, go to "Tools --> Options" and click on the "Privacy" tab. Click on the "Cookies" section and then the "Exceptions" button. Add the address https://www.kennys.ie and click the "Allow" button.
If you are using Netscape, go to "Tools --> Cookie Manager" while you are in our shopping cart, and click on "Allow cookies from this site".
If you are using Opera, go to "Tools --> Cookies", click on "bookshop.kennys.ie", press "Edit" and make sure that "Accept cookies for server/domain" is ticked.
Click on the “Safari-menu” in Safari. Click on the “Preferences... “ item in the menu - a new window opens. Click on the “Security” icon near the top of the window. Under “Accept Cookies” the “Always” or “Only from sites you navigate to” must be selected. Save changes by clicking “Ok” and go to one of the configuration pages again

Alternatively, there may have been some unforeseen problem with our cookie.
To delete Kennys cookie in Windows, go to your hard drive (usually the "C"-drive). Go to "Documents and Settings/{your windows account}/Cookies/", find any cookies with "kennys" in the name, and delete them. (Usually {your windows This email address is being protected from spambots. You need JavaScript enabled to view it.].txt). This has no effect on orders already placed.

Error Pages

You may occasionally come across a faulty link that will result in an error page. This may be a link to a page that no longer exists on Kennys.ie . If you are unable to locate what you are looking for on our site, please contact us to report the bug at This email address is being protected from spambots. You need JavaScript enabled to view it. .

4- ABOUT US

Contact – How can I contact Kennys?

Kennys Bookshop

Liosbán Retail Park

Tuam Road

Galway

H91 N5P8

Ireland

T: + 353 (0)91 709 350

E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Categories

Ordering

Shipping

Technical Difficulties

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