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Trust and Incidents
Katja Beitat
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Description for Trust and Incidents
Paperback. Num Pages: 440 pages, 24 black & white illustrations, 5 black & white tables, biography. BIC Classification: GTC; MBDP. Category: (P) Professional & Vocational. Dimension: 413 x 199 x 25. Weight in Grams: 574.
Taking an interdisciplinary approach to conceptualise interpersonal trust between patients and medical practitioners, Katja Beitat introduces a unique model to describe the dynamics of trust building and deterioration with particular relevance to incidents in health care. Empirical findings from studies in Australia and Germany, the two systems focused on in this book, broadly support and expand the proposed dynamic model of trust. Specific communication, competence and care related aspects impact on the trust relationship between patients and practitioners which in return is considered essential for other trust relations in health care.
Taking an interdisciplinary approach to conceptualise interpersonal trust between patients and medical practitioners, Katja Beitat introduces a unique model to describe the dynamics of trust building and deterioration with particular relevance to incidents in health care. Empirical findings from studies in Australia and Germany, the two systems focused on in this book, broadly support and expand the proposed dynamic model of trust. Specific communication, competence and care related aspects impact on the trust relationship between patients and practitioners which in return is considered essential for other trust relations in health care.
Product Details
Format
Paperback
Publication date
2015
Publisher
Springer Fachmedien Wiesbaden Germany
Number of pages
440
Condition
New
Number of Pages
417
Place of Publication
Weisbaden, Germany
ISBN
9783658096694
SKU
V9783658096694
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Katja Beitat
Since 2007 Katja Beitat has been working for the NSW Health Care Complaints Commission, an independent statutory body in Sydney/Australia. She completed her PhD thesis at the University of Leipzig/Germany and has been a visiting scholar at the Centre for Health Communication at the University of Technology, Sydney.
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