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Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters
Cecilia Varcasia
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Description for Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters
Hardcover. This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration. Num Pages: 190 pages, biography. BIC Classification: 2AB; 2ACG; 2ADT; CFB. Category: (P) Professional & Vocational. Dimension: 223 x 139 x 17. Weight in Grams: 354.
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
Product Details
Format
Hardback
Publication date
2013
Publisher
Palgrave Macmillan
Number of pages
200
Condition
New
Number of Pages
181
Place of Publication
Basingstoke, United Kingdom
ISBN
9781137286178
SKU
V9781137286178
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Cecilia Varcasia
Cecilia Varcasia is a Research Fellow at the Language Study Unit of the Free University of Bozen-Bolzano, Italy. Her research focuses on multilingual communication, discourse and conversation analysis, cross-cultural pragmatics, corpus linguistics and language testing. She has edited Becoming Multilingual (2011), and co-edited Corpora, Discourse & Style (2009).
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