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Step Up and Lead
Unknown
€ 82.76
€ 75.29
FREE Delivery in Ireland
Description for Step Up and Lead
Hardcover. Num Pages: 286 pages, illustrations. BIC Classification: JKSW2; KJMB. Category: (G) General (US: Trade). Dimension: 159 x 237 x 20. Weight in Grams: 668.
In his new book Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!
Contents: Foreword by Vincent Dunn; Acknowledgments; A leader of one; Leadership traits; Leadership skills; Customer service; Call to action; Index.
Features and Benefits:
In his new book Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!
Contents: Foreword by Vincent Dunn; Acknowledgments; A leader of one; Leadership traits; Leadership skills; Customer service; Call to action; Index.
Features and Benefits:
- Utilise the talents, skills & abilities of others
- Effectively delegate ... Read more
- Deal with subordinate problems
- Critique others
- Prevent freelancing
- Create a mentorship programme
- Improve workplace morale
- Provide praise and recognition
- Conduct effective meetings
- Tackle administrative tasks
- Create programmes
- Communicate and present
- Lead on the fireground
- Set and achieve goals
- Provide exceptional customer service
- Make high pressure decisions
- Gain a competitive advantage with promotions
Product Details
Format
Hardback
Publication date
2013
Publisher
Pennwell Corp
Number of pages
286
Condition
New
Number of Pages
271
Place of Publication
, United States
ISBN
9781593703080
SKU
V9781593703080
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-3
About Unknown
Deputy Chief Frank Viscuso is a 20-year veteran of the fire service and a tour commander in one of the most densely populated counties in the country. He is a certified level 2 NJ fire instructor, public speaker, and a writer of books, screenplays, and articles. His first book, Common Valor, True Stories from New Jersey’s Bravest, was published in ... Read more
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