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Analysis of Communication Networks: Call Centres, Traffic, and Performance
. Ed(S): McDonald, David R.; Turner, Stephen R.E.
€ 104.49
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Description for Analysis of Communication Networks: Call Centres, Traffic, and Performance
hardcover. Consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). This book discusses the characterization of traffic streams and how to estimate their impact on the performance of a queuing system. Editor(s): McDonald, David R.; Turner, Stephen R.E. Series: Fields Institute Communications. Num Pages: 200 pages, Illustrations. BIC Classification: TBJ; TJK. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 234 x 156. Weight in Grams: 600.
This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled 'Stability and Load Balancing of a Network of Call Centers' and 'Traffic and Performance'. The call center industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call center. While this was the motivating application, many of the papers are also applicable to more general ... Read more
This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled 'Stability and Load Balancing of a Network of Call Centers' and 'Traffic and Performance'. The call center industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call center. While this was the motivating application, many of the papers are also applicable to more general ... Read more
Product Details
Format
Hardback
Publication date
2000
Publisher
American Mathematical Society United States
Number of pages
200
Condition
New
Series
Fields Institute Communications
Place of Publication
Providence, United States
ISBN
9780821819913
SKU
V9780821819913
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-3
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