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Customer Service
. Ed(S): Sturdy, Andrew; Grugulis, Irena; Willmott, Hugh
€ 71.13
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Description for Customer Service
Paperback. Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. Editor(s): Sturdy, Andrew; Grugulis, Irena; Willmott, Hugh. Series: Critical Perspectives on Work and Organisations. Num Pages: 240 pages, biography. BIC Classification: KJSU. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 233 x 157 x 13. Weight in Grams: 362.
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Product Details
Format
Paperback
Publication date
2001
Publisher
Palgrave Macmillan United Kingdom
Number of pages
240
Condition
New
Series
Critical Perspectives on Work and Organisations
Number of Pages
215
Place of Publication
, United Kingdom
ISBN
9780333946077
SKU
V9780333946077
Shipping Time
Usually ships in 5 to 9 working days
Ref
99-10
About . Ed(S): Sturdy, Andrew; Grugulis, Irena; Willmott, Hugh
ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London. IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford. HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
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