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Beyond the Familiar
Patrick Barwise
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Description for Beyond the Familiar
Hardcover. Long term growth is closer than you think Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Num Pages: 184 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 236 x 152 x 22. Weight in Grams: 408.
Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success:
Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving the offer in the face of market developments and opportunities. Because they meet customer needs better than the competition, again and again, they are able to generate sustainable, profitable, market-leading organic growth. The problem the book addresses is how to achieve this. The authors identify five key steps using their framework for success:
- Offer a clear, relevant customer promise
- Build customer trust by reliably delivering that promise
- Continuously improve the promise, while still reliably delivering it
- Drive ... Read more
- Support all this with an open organization that promotes frank discussion based on clear facts and market feedback.
Above all the book runs counter to the fashionable claim that the starting-point for business success should be to find a 'blue-sky', 'out-of-the-box' breakthrough innovation. Barwise and Meehan use many compelling cases to illustrate how managers can find ways within their existing network and organization to achieve long term growth.
Show LessProduct Details
Format
Hardback
Publication date
2011
Publisher
John Wiley and Sons Ltd United Kingdom
Number of pages
184
Condition
New
Number of Pages
184
Place of Publication
New York, United States
ISBN
9780470976319
SKU
V9780470976319
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Patrick Barwise
Patrick Barwise is emeritus professor of management and marketing at London Business School and chairman of Which?, the UK's leading consumer organization. He joined LBS in 1976 after an early career at IBM and has published widely on management, marketing, media, and research methods. He is an experienced conference speaker and expert witness, having worked on commercial, tax, and competition ... Read more
Reviews for Beyond the Familiar
"Beyond the Familiar lives up to its promise, rewards readers' trust and reinforces Simply Better's straightforward lessons." (FT, March 2011) "... very much a practical guide ... sets out methods of achieving the Holy Grail of consistent growth." (Business Life, May 2011) "Beyond the Familiar is a prescription for cautious, step-by-step change, not blue sky thinking." ... Read more