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Practical Handbook of Customer Service Operations
Warren Blanding
€ 244.98
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Description for Practical Handbook of Customer Service Operations
Paperback. Num Pages: 564 pages, biography. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 30. Weight in Grams: 890.
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm ... Read more
Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Herbert Goeler of American Cyanamid and Keith Slater of Johns-Manville, the latter now retired, are certainly the brightest stars in my particular customer service galaxy. They have been well-springs of information, thinkers and thought starters, friends and fellow-believers, for almost two decades. Without the encouragement and inspiration they gave me, this book would be much shorter and far less relevant. In 1984, my firm ... Read more
Product Details
Format
Paperback
Publication date
2011
Publisher
Springer-Verlag New York Inc. United States
Number of pages
564
Condition
New
Number of Pages
564
Place of Publication
New York, NY, United States
ISBN
9781461289111
SKU
V9781461289111
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
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