Business & Finance
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Business & Finance
Paperback. The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media. Num Pages: 112 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 109 x 180 x 6. Weight in Grams: 114.
- Publisher
- Management Pocketbooks
- Number of pages
- 112
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3rd Revised edition
- Condition
- New
- SKU
- V9781906610555
- ISBN
- 9781906610555
Paperback
Condition: New
€ 16.99€ 16.41
€ 16.99
€ 16.41
Paperback. A compelling exploration of place-based development as a timely, pragmatic approach to renewing rural and small-town economies in northern British Columbia. Num Pages: 352 pages. BIC Classification: 1KBCB; KCZ. Category: (G) General (US: Trade). Dimension: 5817 x 3887 x 25. Weight in Grams: 522.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- University of British Columbia Press Canada
- Number of pages
- 352
- Condition
- New
- SKU
- V9780774822923
- ISBN
- 9780774822923
Paperback
Condition: New
€ 40.99€ 40.17
€ 40.99
€ 40.17
Paperback. A look at historical and contemporary restructuring, linking development of rural communities with resource development and Aboriginal marginalization. Num Pages: 360 pages, 45 tables, 9 figures, 5 maps. BIC Classification: 1KBCB; JFSF; KCM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 5817 x 3887 x 23. Weight in Grams: 535.
- Format
- Paperback
- Publication date
- 2005
- Publisher
- University of British Columbia Press Canada
- Number of pages
- 360
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780774810593
- ISBN
- 9780774810593
Paperback
Condition: New
€ 40.99€ 36.49
€ 40.99
€ 36.49
Hardback. 61pp. Stained, a good reading copy
- Condition
- Used, Acceptable
- Format
- Hardback
- Publisher
- Browne and Nolan Dublin
- Publication date
- 1949
- SKU
- KHS1022620
Hardback
Condition: Used, Acceptable
€ 20.99€ 4.99
€ 20.99
€ 4.99
Paperback. Drawing on a wide range of international experience, a state of the art introduction to the distinctive role and nature of public strategy which is designed to meet the needs of students and practitioners alike. Series: The Public Management and Leadership Series. Num Pages: 264 pages, 3 black & white tables, 16 figures. BIC Classification: JPP; KJC. Category: (U) Tertiary Education (US: College). Dimension: 158 x 232 x 14. Weight in Grams: 414.
- Publisher
- Bloomsbury Publishing PLC
- Format
- Paperback
- Publication date
- 2014
- Condition
- New
- SKU
- V9781137377562
- ISBN
- 9781137377562
Paperback
Condition: New
€ 66.24
€ 66.24
Hardcover. Developed from the author's experience working with firms seeking to build better business intelligence, Customer Intelligence is concerned with who will own and control information about customers, and who will develop the best skills and capabilities to exploit it for competitive advantage. Num Pages: 276 pages, black & white illustrations. BIC Classification: KJSM; UBJ. Category: (P) Professional & Vocational. Dimension: 232 x 152 x 20. Weight in Grams: 536.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 276
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780470018583
- ISBN
- 9780470018583
Hardback
Condition: New
€ 67.35
€ 67.35
Paperback. Construct and implement a data warehousing plan. In their efforts to collect information that will give them an edge, many companies have amassed vast amounts of data. Often this data becomes unwieldy and difficult to translate into anything useful. Num Pages: 334 pages, glossary. BIC Classification: KJMD; UNC. Category: (P) Professional & Vocational. Dimension: 230 x 188 x 19. Weight in Grams: 618.
- Format
- Paperback
- Publication date
- 1997
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 334
- Condition
- New
- SKU
- V9780471966401
- ISBN
- 9780471966401
Paperback
Condition: New
€ 106.10
€ 106.10
Num Pages: 264 pages. BIC Classification: 1DBR; 3JM; HBJD1; HBLX; JFFS; KCG. Category: (G) General (US: Trade). Dimension: 159 x 235 x 19. Weight in Grams: 488.
- Publication date
- 2011
- Publisher
- Rowman & Littlefield United States
- Number of pages
- 264
- Condition
- New
- SKU
- V9781442211094
- ISBN
- 9781442211094
Paperback
Condition: New
€ 78.14
€ 78.14
Paperback. Operating out of a tiny office on Madison Avenue in the early 1960s, a struggling company called Marvel Comics presented a cast of brightly costumed characters distinguished by smart banter and compellingly human flaws. This book reveals the outsized personalities behind the scenes of Marvel Comics. Num Pages: 496 pages, Illustrations. BIC Classification: 1KBB; AKLC; KNTP. Category: (G) General (US: Trade). Dimension: 203 x 138 x 33. Weight in Grams: 418.
- Publisher
- HarperCollins Publishers Inc
- Number of pages
- 496
- Format
- Paperback
- Publication date
- 2013
- Edition
- First Edition
- Condition
- New
- SKU
- V9780061992117
- ISBN
- 9780061992117
Paperback
Condition: New
€ 15.99€ 11.38
€ 15.99
€ 11.38
paperback. Presents a practical, method for growth that involves cross-functional teams and continuous testing and iteration. This book is designed for any company or leader looking to break out of the ruts of traditional marketing and become more collaborative, less wasteful, and achieve more consistent, replicable, and data-driven results. Num Pages: 320 pages. BIC Classification: KJC; KJD; KJS; VSC. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 234 x 153. .
- Publisher
- Virgin Books
- Format
- Paperback
- Publication date
- 2017
- Condition
- New
- SKU
- V9780753545379
- ISBN
- 9780753545379
Paperback
Condition: New
€ 21.99€ 15.70
€ 21.99
€ 15.70
Hardcover.
A comprehensive guide to international investing
Opportunities to tap into foreign markets and, in turn, entirely new investment universes-that have traditionally been accessible only to hedge fund managers-are at hand, and this book offers you the straight story on how to look abroad for the next addition to your portfolio. Series: Wiley Trading. Num Pages: 338 pages, Illustrations. BIC Classification: KFFM. Category: (P) Professional & Vocational. Dimension: 238 x 163 x 30. Weight in Grams: 554.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 338
- Condition
- New
- SKU
- V9780470427446
- ISBN
- 9780470427446
Hardback
Condition: New
€ 70.64€ 57.45
€ 70.64
€ 57.45
Hardcover. Offers a key resource for understanding and implementing effective data governance practices and data modeling within financial organizations. This book outlines the strategic competencies, includes best practices, and suggests a set of mechanisms for self-evaluation. It also includes a survey of case studies. Series: Wiley and SAS Business Series. Num Pages: 224 pages. BIC Classification: KFF. Category: (P) Professional & Vocational. Dimension: 237 x 164 x 24. Weight in Grams: 404.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119044178
- ISBN
- 9781119044178
Hardback
Condition: New
€ 65.49
€ 65.49
Hardback. Num Pages: 186 pages. BIC Classification: KC. Category: (G) General (US: Trade). Dimension: 247 x 167 x 16. Weight in Grams: 413.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- Fairleigh Dickinson University Press United States
- Number of pages
- 186
- Condition
- New
- SKU
- V9781611473957
- ISBN
- 9781611473957
Hardback
Condition: New
€ 120.21
€ 120.21
Hardcover. Editor(s): Seals, Maegan. Num Pages: 129 pages. BIC Classification: JWXV; KC; KJ. Dimension: 239 x 156 x 15. Weight in Grams: 382.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- Nova Science Pub Inc
- Condition
- New
- SKU
- V9781594544804
- ISBN
- 9781594544804
Hardback
Condition: New
€ 194.92€ 132.34
€ 194.92
€ 132.34
Paperback. " Sony vs. Samsung is business history at its best! It explores the divergent fortunes of these two electronics giants in the last decade and identifies the true reasons behind Sony's decline and Samsung's rise. Contrary to popular belief, Chang shows that success (or failure) does not simply arise from different strategies. Num Pages: 212 pages, Illustrations. BIC Classification: KNDH. Category: (P) Professional & Vocational. Dimension: 229 x 153 x 18. Weight in Grams: 298.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 212
- Condition
- New
- SKU
- V9780470823712
- ISBN
- 9780470823712
Paperback
Condition: New
€ 27.99€ 23.01
€ 27.99
€ 23.01
Paperback. Based on statistical and case study evidence, this book examines how multinational firms grew their operations in China and how successful local firms emerged from the restructuring process, as well the competition between them, in the fierce marketplace of China's economic reform. Num Pages: 262 pages. BIC Classification: KCP; KJC; KJK; KJVG. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 14. Weight in Grams: 406.
- Publisher
- Oxford University Press United Kingdom
- Number of pages
- 262
- Format
- Paperback
- Publication date
- 2015
- Edition
- Reprint
- Condition
- New
- SKU
- V9780198743231
- ISBN
- 9780198743231
Paperback
Condition: New
€ 59.89
€ 59.89
Paperback. Num Pages: 262 pages. BIC Classification: KJM; KJMV2. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Number of pages
- 262
- Publisher
- John Wiley & Sons Inc United States
- Format
- Paperback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119080671
- ISBN
- 9781119080671
Paperback
Condition: New
€ 50.99€ 49.24
€ 50.99
€ 49.24
Hardcover. How can this field develop in an age of global markets, growing information technology, and diminishing resources? A transnational collaboration between two senior scholars, Reimagining Business History offers direction in forty-four short, pithy essays. Num Pages: 254 pages, 1, 1 black & white line drawings. BIC Classification: HBJK; KCZ. Category: (U) Tertiary Education (US: College). Dimension: 233 x 156 x 23. Weight in Grams: 498.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- Johns Hopkins University Press United States
- Number of pages
- 254
- Condition
- New
- SKU
- V9781421408613
- ISBN
- 9781421408613
Hardback
Condition: New
€ 63.20
€ 63.20
Paperback. Num Pages: 180 pages, illustrations. BIC Classification: 1FPC; KNTT; P; TJK. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 252 x 180 x 13. Weight in Grams: 458.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 180
- Condition
- New
- SKU
- V9781590335406
- ISBN
- 9781590335406
Paperback
Condition: New
€ 90.32€ 69.00
€ 90.32
€ 69.00
Paperback. .
- Publisher
- McGraw-Hill Education
- Format
- Paperback
- Publication date
- 2017
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781259859472
- ISBN
- 9781259859472
Paperback
Condition: New
€ 32.99€ 23.54
€ 32.99
€ 23.54
Hardcover. Num Pages: 256 pages, illustrations. BIC Classification: KFFM; KJS. Category: (G) General (US: Trade). Dimension: 185 x 234 x 21. Weight in Grams: 584.
- Publisher
- Kaplan Publishing
- Number of pages
- 256
- Format
- Hardback
- Publication date
- 2000
- Edition
- 0th Edition
- Condition
- New
- SKU
- V9780793136643
- ISBN
- 9780793136643
Hardback
Condition: New
€ 43.86
€ 43.86
Paperback. Sustainability: Essentials for Business is the first survey text of its kind to offer a comprehensive treatment of the relationship between business and sustainability. Num Pages: 440 pages, Illustrations. BIC Classification: KJJ; KJM. Category: (U) Tertiary Education (US: College). Dimension: 253 x 181 x 22. Weight in Grams: 734.
- Publisher
- SAGE Publications Inc United States
- Number of pages
- 440
- Format
- Paperback
- Publication date
- 2012
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781412982849
- ISBN
- 9781412982849
Paperback
Condition: New
€ 182.87
€ 182.87
Paperback. An exploration of both classic and contemporary conceptions of leadership, focusing on social psychological approaches to central questions such as the way people think about leaders and leadership, the personality attributes of leaders, power and influence, trust, and the qualities that sustain positive relationships between leaders and followers. Editor(s): Kramer, Roderick M. Series: Jepson Studies in Leadership. Num Pages: 261 pages, biography. BIC Classification: KJD; KJMB. Category: (P) Professional & Vocational. Dimension: 157 x 234 x 12. Weight in Grams: 412.
- Publisher
- Palgrave Macmillan
- Format
- Paperback
- Publication date
- 2014
- Edition
- 2014th Edition
- Condition
- New
- SKU
- V9781137472021
- ISBN
- 9781137472021
Paperback
Condition: New
€ 134.54
€ 134.54
Hardback. Interdisciplinary approaches are critical to solve the interesting problems of the day. This volume seeks to capture and synthesize the knowledge in the area of branding, product design, innovation, and strategic thought in international marketing. Editor(s): Swan, K. Scott; Zou, Shaoming. Series Editor(s): Zou, Shaoming. Series: Advances in International Marketing. Num Pages: 350 pages, Illustrations. BIC Classification: KJSM. Category: (G) General (US: Trade). Dimension: 233 x 158 x 33. Weight in Grams: 662.
- Publisher
- Emerald Publishing Limited United Kingdom
- Number of pages
- 350
- Format
- Hardback
- Publication date
- 2012
- Condition
- New
- SKU
- V9781781900161
- ISBN
- 9781781900161
Hardback
Condition: New
€ 145.87
€ 145.87