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Business & Finance
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Business & Finance
Hardcover. What you need to know about your customers
Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others. Num Pages: 272 pages, illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 238 x 157 x 24. Weight in Grams: 462.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118954775
- ISBN
- 9781118954775
Hardback
Condition: New
€ 30.99€ 24.03
€ 30.99
€ 24.03
Hardcover. Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D. Num Pages: 336 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 238 x 164 x 29. Weight in Grams: 540.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 336
- Format
- Hardback
- Publication date
- 2008
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470189085
- ISBN
- 9780470189085
Hardback
Condition: New
€ 32.99€ 23.65
€ 32.99
€ 23.65
Paperback. The Loneliness of the Long Distance Book Runner recounts the trials, joys and tribulations of selling second hand books. Full of quirky anecdotes and literary odds and ends, these unique insider's tales of the trade are sure to spark the imagination of every book- lover who picks it up. Num Pages: 200 pages. BIC Classification: DN; KNPR. Category: (G) General (US: Trade). Dimension: 216 x 142 x 11. Weight in Grams: 168.
- Publisher
- Parthian Books United Kingdom
- Number of pages
- 300
- Format
- Paperback
- Publication date
- 2012
- Condition
- New
- SKU
- V9781906998929
- ISBN
- 9781906998929
Paperback
Condition: New
€ 11.38
€ 11.38
Hardcover. Contains handy wit and wisdom from across the world of business. Including subjects from e-commerce, strategy and investment, to management speak, business travel and business schools, this title brings together history's smartest insights from people ranging from CEOs and politicians to novelists and business gurus. Num Pages: 256 pages. BIC Classification: GBCQ; KJ. Category: (G) General (US: Trade). Dimension: 185 x 121 x 25. Weight in Grams: 294. Clean copy with some shelf wear, minor nicks and bumps on dustwrapper but otherwise clean
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Economist Books
- Condition
- Used, Good
- Edition
- Main
- SKU
- KSS0005341
- ISBN
- 9781846685934
Hardback
Condition: Used, Good
€ 4.99
€ 4.99
Hardcover. How to tap the real source of entrepreneurial power in you and in your organization The UnStoppables is based on foreword author Graham Weston's experience growing Rackspace, as well as fascinating case studies from such organizations as the Navy SEALs and Israeli Special Forces. Num Pages: 256 pages. BIC Classification: KJH. Category: (P) Professional & Vocational. Dimension: 236 x 164 x 22. Weight in Grams: 442.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 256
- Condition
- New
- SKU
- V9781118459492
- ISBN
- 9781118459492
Hardback
Condition: New
€ 25.99€ 21.09
€ 25.99
€ 21.09
Paperback. Leverage big data to add value to your business Social media analytics, web-tracking, and other technologies help companies acquire and handle massive amounts of data to better understand their customers, products, competition, and markets. Num Pages: 240 pages, illustrations. BIC Classification: KJMV3. Category: (P) Professional & Vocational. Dimension: 235 x 190 x 11. Weight in Grams: 422.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 240
- Condition
- New
- SKU
- V9781118739570
- ISBN
- 9781118739570
Paperback
Condition: New
€ 41.99€ 32.57
€ 41.99
€ 32.57
Paperback.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- Penguin Putnam Inc United States
- Edition
- Reprint
- Number of pages
- 224
- Condition
- New
- SKU
- V9781591845843
- ISBN
- 9781591845843
Paperback
Condition: New
€ 13.99€ 11.69
€ 13.99
€ 11.69
Hardback. Helps meet the needs of faculty members interested in ways to improve their classroom instruction. This title includes articles that emphasize pedagogy that is explaining how faculty members can improve their teaching methods or how accounting units can improve their curricula/programs. Editor(s): Schwartz, Bill; Catanach, Anthony H., Jr. Series Editor(s): Schwartz, Bill; Catanach, Anthony H., Jr. Series: Advances in Accounting Education. Num Pages: 224 pages, Illustrations. BIC Classification: JNU; KFC. Category: (P) Professional & Vocational. Dimension: 237 x 161 x 25. Weight in Grams: 544.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- Emerald Publishing Limited United Kingdom
- Number of pages
- 224
- Condition
- New
- SKU
- V9781848558823
- ISBN
- 9781848558823
Hardback
Condition: New
€ 113.42
€ 113.42
Hardcover. Suitable for safety or health professionals, this title emphasizes effective management of safety, health, and environmental programs through increased participation and active involvement of various levels of the organization. Num Pages: 217 pages, illustrations. BIC Classification: KNXC. Category: (P) Professional & Vocational. Dimension: 258 x 178 x 21. Weight in Grams: 560.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 217
- Condition
- New
- SKU
- V9780471682318
- ISBN
- 9780471682318
Hardback
Condition: New
€ 125.87
€ 125.87
Hardcover. This work offers an account of the 1998 merger between Chrysler - a resurgent, deeply American company famous for its minivans, and Daimler - maker of Mercedes-Benz cars; a merger that created a global mega-company with $130 billion in annual revenue. Num Pages: 382 pages. BIC Classification: 1KBB; 3JJPR; KJF; KJM; KJVB; KNDR. Category: (P) Professional & Vocational. Dimension: 237 x 163 x 28. Weight in Grams: 724.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- First Edition
- Condition
- New
- SKU
- V9780471497325
- ISBN
- 9780471497325
Hardback
Condition: New
€ 75.31
€ 75.31
Hardcover. Thinking to stay ahead of change In a complex business climate, people need to make informed decisions and learn how to think flexibly. A leader's most important asset is the ability to sense changes in the environment and adapt to them quickly. Series: J-B US Non-Franchise Leadership. Num Pages: 304 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 239 x 161 x 29. Weight in Grams: 493.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 304
- Condition
- New
- SKU
- V9780787976804
- ISBN
- 9780787976804
Hardback
Condition: New
€ 31.99€ 25.05
€ 31.99
€ 25.05
Hardcover. Guinness Stout has a unique place in global beverage folklore. It's a beer with a long and colourful history and mythology that maintains a passionate following among beer connoisseurs around the world. Indeed, two billion pints are poured and enjoyed around the world each year. Num Pages: 288 pages, Illustrations. BIC Classification: KJ; KN. Category: (P) Professional & Vocational. Dimension: 232 x 160 x 30. Weight in Grams: 478.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- Wiley
- Condition
- New
- SKU
- V9780470120521
- ISBN
- 9780470120521
Hardback
Condition: New
€ 40.99€ 31.64
€ 40.99
€ 31.64
Hardback. Scheduling is a broad research area and scheduling problems arise from several application domains (production systems, logistic, computer science, etc.). Solving scheduling problems requires tools of combinatorial optimization, exact or approximated algorithms. Editor(s): Billaut, Jean-Charles; Moukrim, Aziz; Sanlaville, Eric. Series: ISTE. Num Pages: 352 pages, Illustrations. BIC Classification: KJMV5. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 239 x 163 x 24. Weight in Grams: 646.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- ISTE Ltd and John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 352
- Condition
- New
- SKU
- V9781848210547
- ISBN
- 9781848210547
Hardback
Condition: New
€ 254.31
€ 254.31
Paperback. Explains the foundations of Bayesian decision theory and shows why Savage restricted the theory's application to small worlds. This title discusses the various philosophical attitudes related to the nature of probability and offers resolutions to paradoxes believed to hinder further progress. Series: The Gorman Lectures in Economics. Num Pages: 216 pages, 43 line illus. BIC Classification: GPQ; KCA; PBUD. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 154 x 235 x 13. Weight in Grams: 312.
- Publisher
- Princeton University Press United States
- Number of pages
- 216
- Format
- Paperback
- Publication date
- 2011
- Edition
- Fourth Impression
- Condition
- New
- SKU
- V9780691149899
- ISBN
- 9780691149899
Paperback
Condition: New
€ 42.99€ 31.01
€ 42.99
€ 31.01
Paperback. Economists have in recent years found the theory of games to be an attractive route for exploring imperfectly competitive markets. In this collection of articles, some of the best minds in contemporary economics on both sides of the Atlantic xplore both the potential and the limitations of this theoretical framework. Editor(s): Dasgupta, Partha. Num Pages: 272 pages, Index. BIC Classification: KCC; PBT. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 156 x 15. Weight in Grams: 348.
- Format
- Paperback
- Publication date
- 1989
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- New Ed
- Number of pages
- 272
- Condition
- New
- SKU
- V9780631168881
- ISBN
- 9780631168881
Paperback
Condition: New
€ 62.59
€ 62.59
Paperback. Editor(s): Biondi, Joel. Num Pages: 77 pages. BIC Classification: KCFM. Dimension: 230 x 153 x 8. Weight in Grams: 204.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- Nova Science Pub Inc
- Condition
- New
- SKU
- V9781631176890
- ISBN
- 9781631176890
Paperback
Condition: New
€ 82.80€ 58.39
€ 82.80
€ 58.39
Hardback. Num Pages: 192 pages, B&W illustrations, charts, tables. BIC Classification: KJC; KJS. Category: (G) General (US: Trade). Dimension: 149 x 224 x 17. Weight in Grams: 384.
- Publisher
- Taylor & Francis Inc
- Format
- Hardback
- Publication date
- 2014
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781937134853
- ISBN
- 9781937134853
Hardback
Condition: New
€ 36.06
€ 36.06
Voices From the Voluntary Sector: Perspectives on Leadership Challenge...
Bird, Frederick; Westley, Frances
hardcover. Voices from the Voluntary Sector is a valuable resource that addresses a wide range of concerns related to the responsiveness, character, and leadership of third sector organizations. Num Pages: 448 pages, 4 figures; 1 table; 4 halftones. BIC Classification: KJVX. Category: (P) Professional & Vocational. Dimension: 237 x 159 x 33. Weight in Grams: 841.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- University of Toronto Press Canada
- Edition
- Illustrated
- Number of pages
- 448
- Condition
- New
- SKU
- V9780802091017
- ISBN
- 9780802091017
Hardback
Condition: New
€ 100.96
€ 100.96
Paperback. Identifies the micro-social processes and complexities within multilateral organisations which have, up to now, been largely invisible. Editor(s): Muller, Birgit. Series: Anthropology, Culture and Society. Num Pages: 280 pages. BIC Classification: JFFP; JHMC; KJU. Category: (P) Professional & Vocational. Dimension: 139 x 214 x 15. Weight in Grams: 340.
- Format
- Paperback
- Publication date
- 2013
- Publisher
- Pluto Press
- Number of pages
- 280
- Condition
- New
- SKU
- V9780745333748
- ISBN
- 9780745333748
Paperback
Condition: New
€ 46.99€ 36.38
€ 46.99
€ 36.38
Hardcover. The 21st century has ushered a new and uncharted era in the investment and wealth management world. We now live in a more complex society where people are living longer, health care costs are spiraling upward, and legal and financial systems are becoming increasingly complicated. Num Pages: 300 pages, Illustrations. BIC Classification: KF; VSB. Category: (P) Professional & Vocational. Dimension: 235 x 161 x 29. Weight in Grams: 520.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 300
- Condition
- New
- SKU
- V9780470405284
- ISBN
- 9780470405284
Hardback
Condition: New
€ 49.99€ 39.34
€ 49.99
€ 39.34
Paperback. Num Pages: 229 pages. BIC Classification: KJ. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 241 x 173 x 13. Weight in Grams: 388.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- Sterling Publishers Pvt.Ltd India
- Number of pages
- 229
- Condition
- New
- SKU
- V9788120777422
- ISBN
- 9788120777422
Paperback
Condition: New
€ 17.99€ 13.41
€ 17.99
€ 13.41
Hardback. Bjarne P Tellmann, General Counsel and SVP of Pearson, draws upon more than 20 years of leading top legal organisations across Europe, Asia and the United States to provide a structured plan for upgrading your legal team in an age of disruption. Num Pages: 260 pages. BIC Classification: K; L. Category: (P) Professional & Vocational. .
- Publisher
- Globe Law And Business
- Format
- Hardback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781911078203
- ISBN
- 9781911078203
Hardback
Condition: New
€ 56.78€ 56.32
€ 56.78
€ 56.32
Hardcover. Series: Wiley Corporate F&A. Num Pages: 272 pages. BIC Classification: KJ. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781119152477
- ISBN
- 9781119152477
Hardback
Condition: New
€ 52.99€ 37.30
€ 52.99
€ 37.30
Hardcover. The semiconductor manufacturing industry is highly dynamic and releases new, better, and cheaper products day by day. But how do electronic and also non-electronic systems that need to be manufactured and supported for decades manage to continue operation using parts that were available for a few years at most? This book answers these questions. Series: Wiley Series in Systems Engineering and Management. Num Pages: 288 pages, Illustrations. BIC Classification: KJMV5; TJ. Category: (P) Professional & Vocational. Dimension: 241 x 160 x 20. Weight in Grams: 530.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 288
- Condition
- New
- SKU
- V9781118140642
- ISBN
- 9781118140642
Hardback
Condition: New
€ 147.50
€ 147.50