Business & Finance
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Business & Finance
Paperback. Offers practical guidance to help you develop customer service training. This title features dozens of field-tested exercises, games, activities, icebreakers and assessment instruments that also help you teach employees the importance of customer service and improve their performance. Num Pages: 224 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 296 x 210 x 13. Weight in Grams: 618.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- Taylor & Francis Ltd United Kingdom
- Number of pages
- 224
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780750663632
- ISBN
- 9780750663632
Paperback
Condition: New
€ 77.51
€ 77.51
Paperback. Num Pages: 288 pages, 12. BIC Classification: 1KBB; 1KBC; 1KLCM; JPSN; KCLT1. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 224 x 155 x 19. Weight in Grams: 394.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- Cornell University Press
- Condition
- New
- SKU
- V9780801487811
- ISBN
- 9780801487811
Paperback
Condition: New
€ 41.99€ 37.22
€ 41.99
€ 37.22
Hardcover. Editor(s): Lutz, Maxwell; Eldridge, Janet H. Num Pages: 166 pages, illustrations. BIC Classification: 1KBB; KCN; KNBT; LNCR. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 158 x 233 x 15. Weight in Grams: 414.
- Format
- Hardback
- Publication date
- 2012
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 166
- Condition
- New
- SKU
- V9781619425439
- ISBN
- 9781619425439
Hardback
Condition: New
€ 168.49€ 115.01
€ 168.49
€ 115.01
Paperback. * Introductory textbook on a major area of media and journalism studies. * Outlines the research across the key stages of the acquisition of information, formation of attitudes and opinions and to the consequences of all these elements for participation in public life. * Written by a highly experienced author team. Series: Polity Contemporary Political Communication Series. Num Pages: 272 pages, figures. BIC Classification: JFD; KNTJ. Category: (P) Professional & Vocational. Dimension: 154 x 210 x 17. Weight in Grams: 304.
- Publisher
- Polity Press United Kingdom
- Number of pages
- 272
- Format
- Paperback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780745645193
- ISBN
- 9780745645193
Paperback
Condition: New
€ 24.66
€ 24.66
Hardback. * Introductory textbook on a major area of media and journalism studies. * Outlines the research across the key stages of the acquisition of information, formation of attitudes and opinions and to the consequences of all these elements for participation in public life. * Written by a highly experienced author team. Series: Polity Contemporary Political Communication Series. Num Pages: 272 pages, black & white illustrations. BIC Classification: JFD; KNTJ. Category: (P) Professional & Vocational. Dimension: 223 x 144 x 17. Weight in Grams: 402.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 272
- Condition
- New
- SKU
- V9780745645186
- ISBN
- 9780745645186
Hardback
Condition: New
€ 72.21
€ 72.21
Paperback. Num Pages: 320 pages, 60 b&w illustrations. BIC Classification: 1KBB; HBTB; JFC; JFD; KNTC. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 205 x 140 x 19. Weight in Grams: 367.
- Format
- Paperback
- Publication date
- 1983
- Publisher
- The University of Chicago Press United States
- Edition
- 1st Edition
- Number of pages
- 320
- Condition
- New
- SKU
- V9780226511733
- ISBN
- 9780226511733
Paperback
Condition: New
€ 31.99€ 24.90
€ 31.99
€ 24.90
Hardcover. Editor(s): Mayer, Julian L.; Lehner, Alexander D. Num Pages: 277 pages, Illustrations. BIC Classification: 1KBB; KCX; KFFD. Category: (G) General (US: Trade). Dimension: 262 x 186 x 21. Weight in Grams: 670.
- Format
- Hardback
- Publication date
- 2011
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 277
- Condition
- New
- SKU
- V9781613248362
- ISBN
- 9781613248362
Hardback
Condition: New
€ 300.21€ 202.44
€ 300.21
€ 202.44
Paperback. Num Pages: 360 pages, black & white illustrations, bibliography. Category: (P) Professional & Vocational. Dimension: 244 x 170 x 20. Weight in Grams: 599.
- Format
- Paperback
- Publication date
- 1993
- Publisher
- Gabler Germany
- Edition
- 3. Aufl. 1993
- Number of pages
- 360
- Condition
- New
- SKU
- V9783409330046
- ISBN
- 9783409330046
Paperback
Condition: New
€ 87.18
€ 87.18
Paperback / so. Editor(s): Mayer, Elmar. Num Pages: black & white illustrations, colour illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 244 x 170 x 13. Weight in Grams: 390.
- Format
- Paperback
- Publication date
- 1986
- Publisher
- Gabler Verlag United Kingdom
- Condition
- New
- SKU
- V9783663000310
- ISBN
- 9783663000310
Paperback
Condition: New
€ 70.31
€ 70.31
Hardback. health care system. Num Pages: 264 pages, 12, 12 black & white illustrations. BIC Classification: 1KBB; KFFN; MBP. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 22. Weight in Grams: 499.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- Johns Hopkins University Press United States
- Number of pages
- 264
- Condition
- New
- SKU
- V9780801884542
- ISBN
- 9780801884542
Hardback
Condition: New
€ 66.69
€ 66.69
Hardback. Editor(s): Mayr, Sijrid. Num Pages: 122 pages. BIC Classification: KNSS; TD. Category: (G) General (US: Trade). Dimension: 234 x 168 x 14. Weight in Grams: 348.
- Publisher
- Nova Science Publishers Inc
- Number of pages
- 122
- Format
- Hardback
- Publication date
- 2013
- Edition
- UK ed.
- Condition
- New
- SKU
- V9781628081183
- ISBN
- 9781628081183
Hardback
Condition: New
€ 200.53€ 136.23
€ 200.53
€ 136.23
Paperback / so. Num Pages: 251 pages, black & white illustrations, bibliography. BIC Classification: KC; KJM. Category: (G) General (US: Trade). Dimension: 210 x 148 x 14. Weight in Grams: 322.
- Format
- Paperback
- Publication date
- 1989
- Publisher
- Deutscher Universitatsverlag Germany
- Number of pages
- 251
- Condition
- New
- SKU
- V9783824400157
- ISBN
- 9783824400157
Paperback
Condition: New
€ 86.00
€ 86.00
Paperback. The gripping story of a UK journalist imprisoned and tortured in Iran and the global campaign for his release Num Pages: 384 pages. BIC Classification: 1FBN; 3JM; BGHA; BM; KNTJ. Category: (G) General (US: Trade). Dimension: 199 x 131 x 29. Weight in Grams: 368.
- Publisher
- Oneworld Publications
- Number of pages
- 384
- Format
- Paperback
- Publication date
- 2013
- Condition
- New
- SKU
- V9781851689545
- ISBN
- 9781851689545
Paperback
Condition: New
€ 11.99€ 10.81
€ 11.99
€ 10.81
Paperback. Editor(s): Mbile, Peter N. Num Pages: 57 pages. BIC Classification: 1HFJ; KCM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 238 x 158 x 5. Weight in Grams: 126.
- Publisher
- Nova Science Publishers Inc
- Number of pages
- 57
- Format
- Paperback
- Publication date
- 2013
- Edition
- UK ed.
- Condition
- New
- SKU
- V9781626183551
- ISBN
- 9781626183551
Paperback
Condition: New
€ 100.85€ 70.33
€ 100.85
€ 70.33
Paperback. The first book in the new series Surveys of Recent Research in Economics . Up-to-date comprehensive surveys from some of the leading scholars in Econometrics. Each survey uses empirical examples to illustrate the issue at hand. Specifically written to bridge the gap between textbook and specialist journal contributions. Editor(s): McAleer, Michael; Oxley, Les. Series: Surveys of Recent Research in Economics. Num Pages: 280 pages, 0. BIC Classification: KCH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 253 x 179 x 16. Weight in Grams: 510.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 280
- Condition
- New
- SKU
- V9780631211983
- ISBN
- 9780631211983
Paperback
Condition: New
€ 33.29
€ 33.29
Paperback. * Presents five state--of--the--art survey papers on time series econometrics. * Presents a modern financial econometrics software package. * Surveys recent developments in the field. * Discusses the theoretical properties of the GARCH family of models. Editor(s): McAleer, Michael; Oxley, Les. Series: Surveys of Recent Research in Economics. Num Pages: 264 pages, black & white illustrations. BIC Classification: KCH; KFF. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 254 x 179 x 15. Weight in Grams: 466.
- Format
- Paperback
- Publication date
- 2002
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 264
- Condition
- New
- SKU
- V9781405107433
- ISBN
- 9781405107433
Paperback
Condition: New
€ 31.82
€ 31.82
Paperback. * A timely volume examining the economic and legal issues in intellectual property (IP) * Includes nine state-of-the-art survey papers including contributions from Jerry Hausman, Gregory K. Editor(s): McAleer, Michael; Oxley, Les. Series: Surveys of Recent Research in Economics. Num Pages: 272 pages, Illustrations. BIC Classification: KC. Category: (P) Professional & Vocational. Dimension: 250 x 180 x 14. Weight in Grams: 474.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 272
- Condition
- New
- SKU
- V9781405160742
- ISBN
- 9781405160742
Paperback
Condition: New
€ 30.46
€ 30.46
Paperback. A collection of three classic incisive books that instruct how to survive and thrive in a business world of suspicion and envy, strategic alliances and brutal misinformation. Niccolo Machiavelli's The Prince, Alistair McAlpine's The Servant, and Sun Tzu's The Art of War comprise the three main texts. Editor(s): McAlpine, Alistair. Num Pages: 262 pages, black & white illustrations. BIC Classification: DS; JP; KJM. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 164 x 238 x 28. Weight in Grams: 568.
- Format
- Paperback
- Publication date
- 2000
- Publisher
- John Wiley and Sons Ltd United States
- Edition
- 1st Edition
- Number of pages
- 262
- Condition
- New
- SKU
- V9780471372479
- ISBN
- 9780471372479
Paperback
Condition: New
€ 37.99€ 29.51
€ 37.99
€ 29.51
Hardback. This new edition of The Blackwell Encyclopedia of Management: Managerial Economics, has been expanded to include new entries alongside the standard terms and concepts in managerial economics. Editor(s): McAuliffe, Robert E. Series: Blackwell Encyclopaedia of Management. Num Pages: 280 pages, black & white illustrations. BIC Classification: KCC. Category: (P) Professional & Vocational. Dimension: 252 x 177 x 21. Weight in Grams: 650.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 280
- Format
- Hardback
- Publication date
- 2006
- Edition
- Volume 8
- Condition
- New
- SKU
- V9781405100663
- ISBN
- 9781405100663
Hardback
Condition: New
€ 132.91€ 108.61
€ 132.91
€ 108.61
Paperback. Providing definitions and explanations covering the whole field of managerial economics, this work has been designed to give both the expert and the newcomer overviews and presentations of important issues in modern managerial economics. Editor(s): McAuliffe, Robert. Num Pages: 240 pages, illustrations. BIC Classification: GBC; KJMV1; KJV. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 244 x 172 x 14. Weight in Grams: 438.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- New Ed
- Number of pages
- 240
- Condition
- New
- SKU
- V9780631214830
- ISBN
- 9780631214830
Paperback
Condition: New
€ 61.31
€ 61.31
Hardback. Series: International Series in Quantitative Marketing. Num Pages: 224 pages, biography. BIC Classification: KJS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 234 x 156 x 14. Weight in Grams: 520.
- Format
- Hardback
- Publication date
- 1990
- Publisher
- Kluwer Academic Publishers United States
- Number of pages
- 224
- Condition
- New
- SKU
- V9780792390763
- ISBN
- 9780792390763
Hardback
Condition: New
€ 126.32
€ 126.32
Paperback. Num Pages: 176 pages, b/w illustrations throughout. BIC Classification: AB; KNXC. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 228 x 152 x 11. Weight in Grams: 318.
- Format
- Paperback
- Publication date
- 2008
- Publisher
- Rowman & Littlefield United States
- Edition
- 6 Rev ed
- Number of pages
- 176
- Condition
- New
- SKU
- V9781599213187
- ISBN
- 9781599213187
Paperback
Condition: New
€ 15.99€ 13.77
€ 15.99
€ 13.77
Hardcover. Brings together a selection of articles which discuss the role of economists in the enforcement of antitrust law. Presents the various ways economists function in the world of antitrust. Includes econometric market delineation, monopolies, and antitrust analysis. Series: Wiley Series in Managerial Economics. Num Pages: 190 pages, Illustrations. BIC Classification: 1KBB; KJVP; LNCH. Category: (P) Professional & Vocational. Dimension: 255 x 199 x 17. Weight in Grams: 558.
- Format
- Hardback
- Publication date
- 1998
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 190
- Condition
- New
- SKU
- V9780471970743
- ISBN
- 9780471970743
Hardback
Condition: New
€ 162.60
€ 162.60
Paperback. Num Pages: 372 pages. BIC Classification: 1KBB; JFD; KNTJ. Category: (G) General (US: Trade). Dimension: 235 x 155 x 26. Weight in Grams: 554.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- The New Press United States
- Number of pages
- 372
- Condition
- New
- SKU
- V9781595585486
- ISBN
- 9781595585486
Paperback
Condition: New
€ 20.99€ 20.83
€ 20.99
€ 20.83