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Business & Finance
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Business & Finance
Paperback. 'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas. Series: Brilliant Business. Num Pages: 208 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 215 x 138 x 13. Weight in Grams: 318.
- Publisher
- Prentice-Hall
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2010
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780273738077
- ISBN
- 9780273738077
Paperback
Condition: New
€ 19.99€ 15.91
€ 19.99
€ 15.91
Hardback. Editor(s): Martin, Miquel-Angel Galindo; Nissan, Edward. Num Pages: 247 pages, tables & charts. BIC Classification: KCP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 262 x 184 x 20. Weight in Grams: 698.
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 247
- Format
- Hardback
- Publication date
- 2010
- Edition
- UK ed.
- Condition
- New
- SKU
- V9781608761722
- ISBN
- 9781608761722
Hardback
Condition: New
€ 170.34€ 116.80
€ 170.34
€ 116.80
Paperback. Series: Bloomsbury Revelations. Num Pages: 304 pages. BIC Classification: JPS; KCL; KCP. Category: (G) General (US: Trade). Dimension: 143 x 216 x 20. Weight in Grams: 442.
- Publisher
- Bloomsbury Publishing PLC
- Format
- Paperback
- Publication date
- 2015
- Edition
- Reprint
- Condition
- New
- SKU
- V9781474236928
- ISBN
- 9781474236928
Paperback
Condition: New
€ 34.99€ 29.97
€ 34.99
€ 29.97
Hardback. Num Pages: 153 pages, illustrations. BIC Classification: 1KBB; KNBG; TNF. Category: (P) Professional & Vocational. Dimension: 237 x 157 x 14. Weight in Grams: 356.
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 153
- Format
- Hardback
- Publication date
- 2013
- Edition
- UK ed.
- Condition
- New
- SKU
- V9781622576722
- ISBN
- 9781622576722
Hardback
Condition: New
€ 199.92€ 136.52
€ 199.92
€ 136.52
Paperback. Systems Thinking, Systems Practice "Whether by design, accident or merely synchronicity, Checkland appears to have developed a habit of writing seminal publications near the start of each decade which establish the basis and framework for systems methodology research for that decade. Num Pages: 416 pages, illustrations. BIC Classification: KJMD; PBW. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 227 x 151 x 24. Weight in Grams: 608.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 416
- Format
- Paperback
- Publication date
- 1999
- Edition
- New Ed
- Condition
- New
- SKU
- V9780471986065
- ISBN
- 9780471986065
Paperback
Condition: New
€ 67.87
€ 67.87
Paperback. A practical guide for HR professionals in how to effectively communicate to all stakeholders the value of HR schemes and projects. Num Pages: 272 pages. BIC Classification: KJMV2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 234 x 156. .
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 272
- Format
- Paperback
- Publication date
- 2016
- Condition
- New
- SKU
- V9780749476168
- ISBN
- 9780749476168
Paperback
Condition: New
€ 46.99€ 42.04
€ 46.99
€ 42.04
Paperback. Publish, market, and sell your own e-book Although creating an e-book seems fairly straightforward, it is not. You need to select and create a variety of formats that will be read on a variety of e-reader devices--and market and sell your book in a variety of ways. Before you take the plunge, get this practical guide. Num Pages: 312 pages, Illustrations. BIC Classification: KNTP; KNTX. Category: (P) Professional & Vocational. Dimension: 188 x 234 x 17. Weight in Grams: 482.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 312
- Format
- Paperback
- Publication date
- 2012
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118342909
- ISBN
- 9781118342909
Paperback
Condition: New
€ 24.99€ 20.23
€ 24.99
€ 20.23
Paperback. Series: Columbia Business School Publishing. Num Pages: 448 pages, 13 figures and tables. BIC Classification: HBLA1; KCZ; KJZ. Category: (P) Professional & Vocational. Dimension: 229 x 152. .
- Publisher
- Columbia University Press
- Format
- Paperback
- Publication date
- 2017
- Edition
- Reprint
- Condition
- New
- SKU
- V9780231169530
- ISBN
- 9780231169530
Paperback
Condition: New
€ 30.99€ 22.30
€ 30.99
€ 22.30
Hardcover. Num Pages: 169 pages. BIC Classification: KCP; KFFD. Category: (G) General (US: Trade); (UU) Undergraduate. Dimension: 233 x 158 x 21. Weight in Grams: 482.
- Publisher
- Liberty Fund Inc United States
- Number of pages
- 169
- Format
- Hardback
- Publication date
- 1999
- Edition
- Volume 2 ed.
- Condition
- New
- SKU
- V9780865972155
- ISBN
- 9780865972155
Hardback
Condition: New
€ 26.99€ 20.52
€ 26.99
€ 20.52
Paperback. Emphasizes practicality and a can do attitude in the face of the various challenges, big and small. This title contains study questions that highlight critical leadership lessons and includes corresponding notes that provide up-front guidance. Num Pages: 192 pages, 41 black & white illustrations. BIC Classification: KJMV5; KNDR; TDP. Category: (P) Professional & Vocational. Dimension: 202 x 134 x 13. Weight in Grams: 282.
- Publisher
- Taylor & Francis Inc United States
- Number of pages
- 192
- Format
- Paperback
- Publication date
- 2010
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781439825389
- ISBN
- 9781439825389
Paperback
Condition: New
€ 41.11
€ 41.11
Paperback. 204p. P B. Keywords: Subjects - Reference
- Condition
- Used, Good
- Publisher
- McGraw Hill Higher Education
- Format
- Paperback
- Publication date
- 1965
- SKU
- KON0731892
- ISBN
- 9780070573291
Paperback
Condition: Used, Good
€ 4.99
€ 4.99
Hardback. Num Pages: 248 pages. BIC Classification: KJ; PB. Category: (P) Professional & Vocational. Dimension: 229 x 152. .
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2018
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119378037
- ISBN
- 9781119378037
Hardback
Condition: New
€ 40.99€ 40.95
€ 40.99
€ 40.95
Paperback. The SAGE Handbook of Power is the first touchstone for any student or researcher wishing to initiate themselves in the state of the art. Editor(s): Clegg, Stewart R.; Haugaard, Mark. Num Pages: 504 pages. BIC Classification: KJU. Category: (P) Professional & Vocational. Dimension: 244 x 175 x 26. Weight in Grams: 888.
- Publisher
- SAGE Publications Ltd
- Number of pages
- 504
- Format
- Paperback
- Publication date
- 2013
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781446270455
- ISBN
- 9781446270455
Paperback
Condition: New
€ 53.14
€ 53.14
Paperback. The author has interviewed hundreds of the most productive creative people and teams in the world, revealing one common trait: a carefully trained capacity for executing ideas. This book reveals the practical yet counterintuitive techniques of 'serial creatives' - those few who make their visions a reality. Num Pages: 256 pages, ill. BIC Classification: KJC; KJH. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 127 x 194 x 17. Weight in Grams: 186.
- Publisher
- Viking
- Format
- Paperback
- Publication date
- 2011
- Condition
- New
- SKU
- V9780670920600
- ISBN
- 9780670920600
Paperback
Condition: New
€ 13.00€ 11.85
€ 13.00
€ 11.85
Hardcover. This book helps managers move beyond the idea that the future of business will resemble the past and allows them to use scenarios to imagine multiple perspectives. The concepts of organizational realities, experience, and beliefs are explored to encourage and embrace change in business organizations for a successful future. Num Pages: 320 pages, illustrations. BIC Classification: KJC; KJU. Category: (P) Professional & Vocational. Dimension: 237 x 162 x 21. Weight in Grams: 626.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 320
- Format
- Hardback
- Publication date
- 2002
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470844915
- ISBN
- 9780470844915
Hardback
Condition: New
€ 47.44
€ 47.44
Paperback. Presents analysis of the economic course of the last seven years. This book identifies the origin of the crisis in the complex interaction between globalization, hugely destabilizing global imbalances and our dangerously fragile financial system. Num Pages: 528 pages. BIC Classification: KCX; KCY. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 131 x 198 x 26. Weight in Grams: 364.
- Publisher
- PENGUIN BOOKS
- Format
- Paperback
- Publication date
- 2015
- Condition
- New
- SKU
- V9780718197964
- ISBN
- 9780718197964
Paperback
Condition: New
€ 17.99€ 13.39
€ 17.99
€ 13.39
Paperback. .
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2013
- Edition
- Pearson New International Edition
- Condition
- New
- SKU
- V9781292040356
- ISBN
- 9781292040356
Paperback
Condition: New
€ 83.07
€ 83.07
Hardback. Contains a selection of the best theoretical and applied papers from the inaugural International Choice Modelling Conference. The conference was organised by the Institute for Transport Studies at the University of Leeds and held in Harrogate, North Yorkshire on 30 March to 1 April 2009. Editor(s): Hess, Stephane; Daly, Andrew. Series Editor(s): Hess, Stephane; Daly, Andrew. Num Pages: 500 pages, Illustrations. BIC Classification: KC; PBWH. Category: (P) Professional & Vocational. Dimension: 241 x 170 x 40. Weight in Grams: 1168.
- Publisher
- Emerald Publishing Limited
- Format
- Hardback
- Publication date
- 2010
- Condition
- New
- SKU
- V9781849507721
- ISBN
- 9781849507721
Hardback
Condition: New
€ 161.36
€ 161.36
Hardback. Explores the post-World War II transformation of economics by constructing a history of the proof of its central dogma - that a competitive market economy may possess a set of equilibrium prices. Num Pages: 304 pages, 11 halftones. BIC Classification: KCA; KCZ; PDX. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 237 x 161 x 24. Weight in Grams: 560.
- Publisher
- Princeton University Press
- Format
- Hardback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780691156644
- ISBN
- 9780691156644
Hardback
Condition: New
€ 52.99€ 37.97
€ 52.99
€ 37.97
Paperback. "Although Reminiscences. was first published some seventy years ago, its take on crowd psychology and market timing is a s timely as last summer's frenzy on the foreign exchange markets. Series: Wiley Investment Classics. Num Pages: 288 pages. BIC Classification: BGB; KFFM. Category: (P) Professional & Vocational. Dimension: 215 x 140 x 20. Weight in Grams: 308.
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2006
- Edition
- Rev Ed
- Condition
- New
- SKU
- V9780471770886
- ISBN
- 9780471770886
Paperback
Condition: New
€ 26.99€ 22.18
€ 26.99
€ 22.18
Hardcover. Penetrate the mysteriously powerful problem-solving methods and learn the secret techniques of the worldOs most prestigious business consulting firm, in this insightful how-they-do-it guide by a former McKinsey & Company analyst. Num Pages: 208 pages. BIC Classification: KJC; KJMT. Category: (U) Tertiary Education (US: College). Dimension: 236 x 154 x 20. Weight in Grams: 486.
- Publisher
- McGraw-Hill Professional
- Format
- Hardback
- Publication date
- 1999
- Edition
- First Printing
- Condition
- New
- SKU
- V9780070534483
- ISBN
- 9780070534483
Hardback
Condition: New
€ 32.99€ 23.73
€ 32.99
€ 23.73
Hardcover. 246pp. Index. Library markings
- Condition
- Used, Very Good
- Publisher
- Hodder & Stoughton Ltd
- Format
- Hardback
- Publication date
- 1969
- SKU
- KHS1013926
- ISBN
- 9780340060971
Hardback
Condition: Used, Very Good
€ 4.99
€ 4.99
paperback. Provides hundreds of listings as well as how-to articles on the art and craft of poetry. Supplemented with profiles on the Furious Flower Poetry Center and poets and editors, this edition covers market listings and useful advice for poets of various skill levels. Editor(s): Breen, Nancy. Num Pages: 576 pages, illustrations. BIC Classification: 2AB; CB; GBC; KNTP. Category: (G) General (US: Trade). Dimension: 231 x 179 x 30. Weight in Grams: 660. Bibliography and Reference.22nd Edition
- Condition
- Used, Very Good
- Publisher
- F&W Publications Inc Ohio
- Number of pages
- 576
- Format
- Paperback
- Publication date
- 2006
- Edition
- 22 Rev ed
- SKU
- KDK0008353
- ISBN
- 9781582974330
Paperback
Condition: Used, Very Good
€ 25.00
€ 25.00
Paperback. Covers the economic principles underlying all financial markets, focusing on markets for equities, bonds, futures and options contracts. Num Pages: 544 pages, 10 figures. BIC Classification: KFFM. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 246 x 174 x 27. Weight in Grams: 966. 548 pages, 10 figures. Covers the economic principles underlying all financial markets, focusing on markets for equities, bonds, futures and options contracts. Cateogry: (P) Professional & Vocational; (U) Tertiary Education (US: College). BIC Classification: KFFM. Dimension: 246 x 174 x 27. Weight: 1090.
- Publisher
- Cambridge University Press
- Number of pages
- 548
- Format
- Paperback
- Publication date
- 2005
- Condition
- New
- SKU
- V9780521612807
- ISBN
- 9780521612807
Paperback
Condition: New
€ 72.76
€ 72.76