Business & Finance
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Business & Finance
Hardcover. CRM today is much like BPR in the 1990s. It is the strategy of the 21st century. Everyone is jumping on the bandwagon, but few are doing it in a way that will reap long--term benefits. And while billions are being spent worldwide, as yet there is not one case study of a true CRM focused company that is achieving major business success. Num Pages: 224 pages, glossary, index. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 235 x 151 x 22. Weight in Grams: 478.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 224
- Condition
- New
- SKU
- V9780470848531
- ISBN
- 9780470848531
Hardback
Condition: New
€ 61.32
€ 61.32
Paperback. Providing Customer Loyalty model, this edition includes business-to-business examples that seek to help suppliers shore up loyalty in their distribution chain. It discusses the increase in loyalty when companies use multiple channels of distribution. Num Pages: 272 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 233 x 173 x 20. Weight in Grams: 534.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 272
- Format
- Paperback
- Publication date
- 2002
- Edition
- New and Revised Edition
- Condition
- New
- SKU
- V9780787963880
- ISBN
- 9780787963880
Paperback
Condition: New
€ 24.99€ 19.85
€ 24.99
€ 19.85
Hardcover. Developed from the author's experience working with firms seeking to build better business intelligence, Customer Intelligence is concerned with who will own and control information about customers, and who will develop the best skills and capabilities to exploit it for competitive advantage. Num Pages: 276 pages, black & white illustrations. BIC Classification: KJSM; UBJ. Category: (P) Professional & Vocational. Dimension: 232 x 152 x 20. Weight in Grams: 536.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 276
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780470018583
- ISBN
- 9780470018583
Hardback
Condition: New
€ 66.95
€ 66.95
Hardback. Num Pages: 246 pages, Illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 239 x 161 x 23. Weight in Grams: 494.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- University Press of America United States
- Number of pages
- 246
- Condition
- New
- SKU
- V9780761837527
- ISBN
- 9780761837527
Hardback
Condition: New
€ 121.91
€ 121.91
Paperback. Num Pages: 360 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 237 x 190 x 21. Weight in Grams: 488.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2015
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118725603
- ISBN
- 9781118725603
Paperback
Condition: New
€ 24.99€ 18.33
€ 24.99
€ 18.33
Hardcover. "Customers are the heart of any business. But we can't succeed if we develop only one talk addressed to the 'average customer. ' Instead we must know each customer and build our individual engagements with that knowledge. If Customer Relationship Management (CRM) is going to work, it calls for skills in Customer Data Integration (CDI). Series: Wiley and SAS Business Series. Num Pages: 320 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 235 x 162 x 27. Weight in Grams: 598.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- John Wiley and Sons Ltd United States
- Number of pages
- 320
- Condition
- New
- Edition
- 1st Edition
- SKU
- V9780471916970
- ISBN
- 9780471916970
Hardback
Condition: New
€ 44.99€ 34.67
€ 44.99
€ 34.67
Paperback. A revised edition of Rob Jolles' valuable guide to being a fantastic salesperson by focusing on the needs and habits of the customer. Num Pages: 384 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 228 x 152 x 23. Weight in Grams: 394.
- Format
- Paperback
- Publication date
- 2009
- Publisher
- Simon & Schuster United States
- Number of pages
- 384
- Condition
- New
- SKU
- V9781439144633
- ISBN
- 9781439144633
Paperback
Condition: New
€ 19.99€ 19.38
€ 19.99
€ 19.38
Paperback. Customer loyalty is useful to the long term financial success of your business, but with more choice then ever before, customers this day have high expectations of the products and services they use. This book takes you through how you can develop and sustain a customer-service focus within your company. Num Pages: 288 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 233 x 158 x 18. Weight in Grams: 494.
- Publisher
- Kogan Page Ltd United Kingdom
- Number of pages
- 288
- Format
- Paperback
- Publication date
- 2010
- Edition
- 6th Edition
- Condition
- New
- SKU
- V9780749457051
- ISBN
- 9780749457051
Paperback
Condition: New
€ 40.99€ 35.95
€ 40.99
€ 35.95
Paperback. Blending the hot topics of new technology, market spaces, competitive strategy and customer behaviour, Customer Capitalism stands conventional wisdom on its head by introducing a new business model which shows how any business can generate increasing returns and gain a massive competitive advantage. Num Pages: 312 pages, black & white illustrations. BIC Classification: JHBL; KJC; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 155 x 230 x 24. Weight in Grams: 522.
- Format
- Paperback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 312
- Condition
- New
- SKU
- V9781861563071
- ISBN
- 9781861563071
Paperback
Condition: New
€ 36.99€ 29.50
€ 36.99
€ 29.50
Paperback. The easy way to grasp customer analytics Ensuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Num Pages: 336 pages, illustrations. BIC Classification: KJSM. Category: (P) Professional & Vocational. Dimension: 237 x 189 x 23. Weight in Grams: 440.
- Format
- Paperback
- Publication date
- 2015
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118937594
- ISBN
- 9781118937594
Paperback
Condition: New
€ 34.99€ 25.08
€ 34.99
€ 25.08
Paperback. Through in-depth interviews with award-winning investigative reporters and detailed analyses of the stories that brought them professional acclaim, the authors explain how journalists resolve, practically if not conceptually, the paradox of a press that is committed to exposing wrongdoing and is at the same time adamant about its disinterest in questions of right and wrong. Num Pages: 288 pages. BIC Classification: 1KBB; JFD; JFM; KNTJ. Category: (P) Professional & Vocational. Dimension: 228 x 152 x 14. Weight in Grams: 317.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- Columbia University Press United States
- Number of pages
- 288
- Condition
- New
- SKU
- V9780231106757
- ISBN
- 9780231106757
Paperback
Condition: New
€ 40.99€ 28.82
€ 40.99
€ 28.82
Paperback.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- powerHouse Books,U.S. United States
- Edition
- Reprint
- Number of pages
- 223
- Condition
- New
- SKU
- V9781576875476
- ISBN
- 9781576875476
Paperback
Condition: New
€ 40.99€ 37.27
€ 40.99
€ 37.27
Hardback. Discusses the global applicability of managerial theory and experience. This book examines issues in organizational behavior, human resource management, and managing across cultures. Editor(s): Rahim, M. Afzalur; Lundberg, Craig C.; Golembiewski, Robert T.; Pate, Larry E. Series: Current Topics in Management. Num Pages: 416 pages. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 26. Weight in Grams: 800.
- Format
- Hardback
- Publication date
- 1998
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 416
- Condition
- New
- SKU
- V9780762304486
- ISBN
- 9780762304486
Hardback
Condition: New
€ 114.17
€ 114.17
Hardback. Part of the "Current Topics" series, this work contains seventeen chapters divided into six sections. They are labelled: Organization Theory, Organizational Behavior, Trust, Morality, and Ethics, Organizational Development and Innovation, International Management, and Concluding Comments. Editor(s): Rahim, F. Afzalur; Golembiewski, Robert T.; Mackenzie, Kenneth D. Series: Current Topics in Management. Num Pages: 432 pages, black & white tables, figures. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 231 x 158 x 37. Weight in Grams: 778.
- Publisher
- Emerald Publishing Limited United States
- Number of pages
- 432
- Format
- Hardback
- Publication date
- 1999
- Condition
- New
- SKU
- V9780762304868
- ISBN
- 9780762304868
Hardback
Condition: New
€ 119.35
€ 119.35
Paperback. .
- Publisher
- Intl Monetary Fund
- Format
- Paperback
- Publication date
- 1992
- Condition
- New
- SKU
- V9781557751423
- ISBN
- 9781557751423
Paperback
Condition: New
€ 51.99€ 9.42
€ 51.99
€ 9.42
Hardback. Editor(s): Das, Gouranga G. Num Pages: 268 pages. BIC Classification: KCLT. Category: (P) Professional & Vocational. Dimension: 259 x 182 x 22. Weight in Grams: 720.
- Publisher
- Nova Science Publishers Inc
- Format
- Hardback
- Publication date
- 2014
- Condition
- New
- SKU
- V9781633214057
- ISBN
- 9781633214057
Hardback
Condition: New
€ 250.49€ 168.77
€ 250.49
€ 168.77
Hardcover. Presents research on some of these key issues such as the impact of obesity on health, children's' healthcare policies, education and health; and many more. Editor(s): Slottje, Daniel; Tchernis, Rusty. Series Editor(s): Baltagi, Badi H.; Sadka, Efraim. Series: Contributions to Economic Analysis. Num Pages: 300 pages, Illustrations. BIC Classification: KCHS; KCQ. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 25. Weight in Grams: 558.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- Emerald Publishing Limited United Kingdom
- Number of pages
- 300
- Condition
- New
- Edition
- Illustrated
- SKU
- V9780857241559
- ISBN
- 9780857241559
Hardback
Condition: New
€ 124.75
€ 124.75
Hardcover. Editor(s): Krovak, J. Num Pages: 321 pages, tables. BIC Classification: KCM. Category: (G) General (US: Trade); (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 245 x 166 x 24. Weight in Grams: 676.
- Format
- Hardback
- Publication date
- 1994
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 321
- Condition
- New
- SKU
- V9781560721475
- ISBN
- 9781560721475
Hardback
Condition: New
€ 145.82€ 109.20
€ 145.82
€ 109.20
Paperback. Num Pages: 272 pages, Illustrations. BIC Classification: 1D; GTB; JPSN2; KCL. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 216 x 138. . Keywords: "Business, Finance & Law - Economics - International Economics,Society, Politics & Philosophy - Government & Politics - International Ins"
- Condition
- Used, Like New
- Publisher
- Palgrave MacMillan London
- Number of pages
- 272
- Format
- Paperback
- Publication date
- 2004
- Edition
- 2004th Edition
- SKU
- KT00002059
- ISBN
- 9781403918055
Paperback
Condition: Used, Like New
€ 4.99
€ 4.99
Hardback. This book focuses on the challenges of competition in television broadcasting markets. Num Pages: 176 pages. BIC Classification: KNDH; KNT. Category: (P) Professional & Vocational. Dimension: 245 x 166 x 16. Weight in Grams: 538.
- Format
- Hardback
- Publication date
- 2017
- Publisher
- ISTE Ltd and John Wiley & Sons Inc United Kingdom
- Number of pages
- 176
- Condition
- New
- SKU
- V9781848219779
- ISBN
- 9781848219779
Hardback
Condition: New
€ 175.16
€ 175.16