Business & Finance
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Business & Finance
Hardcover. A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. Num Pages: 256 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 236 x 156 x 23. Weight in Grams: 454.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 256
- Format
- Hardback
- Publication date
- 2009
- Edition
- 2nd Revised edition
- Condition
- New
- SKU
- V9780470503805
- ISBN
- 9780470503805
Hardback
Condition: New
€ 27.99€ 22.66
€ 27.99
€ 22.66
Hardcover. In publications such as BusinessWeek and Fast Company , the media have celebrated Whirlpool's transformation into a leading-edge innovator and Nancy Tennant Snyder's role as chief innovation officer. Num Pages: 272 pages, Illustrations. BIC Classification: KJC; KND. Category: (P) Professional & Vocational. Dimension: 238 x 163 x 29. Weight in Grams: 488.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- Jossey-Bass
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470192405
- ISBN
- 9780470192405
Hardback
Condition: New
€ 29.99€ 23.57
€ 29.99
€ 23.57
Hardcover. This is an inspirational book that builds on the new way of seeing leaders (as illustrated in the authora s book In Search of Leaders) to create a new way of seeing for organizations to allow leaders to flourish. Owen helps companies find out how to properly and effectively develop leaders. Num Pages: 188 pages, Ill. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 231 x 163 x 19. Weight in Grams: 428.
- Format
- Hardback
- Publication date
- 2001
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 188
- Condition
- New
- SKU
- V9780471496137
- ISBN
- 9780471496137
Hardback
Condition: New
€ 61.33
€ 61.33
Hardcover. Go from the "IT guy" to trusted business partner If you're in IT, quite a lot is expected of you and your team: be technologically advanced, business-minded, customer-focused, and financially astute, all at once. Series: Wiley CIO. Num Pages: 240 pages, illustrations. BIC Classification: KJQ. Category: (P) Professional & Vocational. Dimension: 160 x 237 x 21. Weight in Grams: 424.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 240
- Condition
- New
- SKU
- V9781118738566
- ISBN
- 9781118738566
Hardback
Condition: New
€ 49.99€ 38.56
€ 49.99
€ 38.56
Hardback. Num Pages: 320 pages, charts and graphs. BIC Classification: JPQB; KCJ; KCP; KND. Category: (G) General (US: Trade). Dimension: 235 x 156 x 33. Weight in Grams: 528.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- The Perseus Books Group United States
- Number of pages
- 320
- Condition
- New
- SKU
- V9781610393096
- ISBN
- 9781610393096
Hardback
Condition: New
€ 29.99€ 24.68
€ 29.99
€ 24.68
Hardback. With Deng Xiaoping s blessing, Mao s successors scoured the globe for fresh ideas to launch domestic prosperity and global economic power. Yet China s government did not publicize its engagement with Western-style innovations, claiming instead that economic reinvention was the Party s achievement alone. Julian Gewirtz sets forth the truer story." Num Pages: illustrations. BIC Classification: 1FPC; HBJF; JPQB; KCM; KCP; KCZ; KJ. Category: (G) General (US: Trade). Dimension: 166 x 243 x 33. Weight in Grams: 774.
- Publisher
- Harvard University Press
- Format
- Hardback
- Publication date
- 2017
- Condition
- New
- SKU
- V9780674971134
- ISBN
- 9780674971134
Hardback
Condition: New
€ 49.99€ 41.28
€ 49.99
€ 41.28
Hardcover. Num Pages: 219 pages, Illustrations. BIC Classification: KNDC. Category: (P) Professional & Vocational. Dimension: 157 x 235 x 17. Weight in Grams: 432.
- Format
- Hardback
- Publication date
- 2005
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 219
- Condition
- New
- SKU
- V9780816908196
- ISBN
- 9780816908196
Hardback
Condition: New
€ 111.63
€ 111.63
Paperback. Takes a fascinating look into happiness; the science and research behind it, the practical methods for making it a priority in the workplace and the very real ways in which it translates into higher performance. Num Pages: 240 pages, black & white illustrations. BIC Classification: KJC; KJMB; KJMV2; KJU. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 158 x 234 x 14. Weight in Grams: 376.
- Format
- Paperback
- Publication date
- 2016
- Publisher
- Kogan Page Ltd
- Condition
- New
- SKU
- 9780749478070
- ISBN
- 9780749478070
Paperback
Condition: New
€ 13.23
€ 13.23
Paperback. Num Pages: 176 pages, black & white illustrations, colour illustrations. BIC Classification: KCQ; LNTM. Category: (G) General (US: Trade). Dimension: 238 x 164 x 6. Weight in Grams: 214.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- University of Buckingham Press
- Condition
- New
- SKU
- V9781908684370
- ISBN
- 9781908684370
Paperback
Condition: New
€ 19.99€ 16.07
€ 19.99
€ 16.07
Hardcover. If you look carefully at how things are actually made in China - from shirts to toys, apple juice to oil rigs - you see a reality that contradicts every widely-held notion about the world's so-called economic powerhouse. From the inside looking out, China is not a manufacturing juggernaut. It's a Lilliputian. Nor is it a killer of American jobs. Num Pages: 208 pages, illustrations. BIC Classification: 1FPC; KCLT; KCP; KND. Category: (P) Professional & Vocational. Dimension: 225 x 147 x 31. Weight in Grams: 506.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- Polity
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780745684017
- ISBN
- 9780745684017
Hardback
Condition: New
€ 19.29
€ 19.29
Paperback. Num Pages: 288 pages, 11. BIC Classification: 1FPJ; 3JJPN; 3JJPR; KCB; KCP. Category: (G) General (US: Trade); (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 235 x 156 x 19. Weight in Grams: 410. An excellent, clean copy
- Format
- Paperback
- Publication date
- 2002
- Publisher
- Cornell University Press
- Number of pages
- 288
- Condition
- Used, Like New
- SKU
- KRS0019537
- ISBN
- 9780801488108
Paperback
Condition: Used, Like New
€ 5.49
€ 5.49
Paperback. Revised edition of the author's UnMarketing, c2012. Num Pages: 304 pages, illustrations. BIC Classification: KJE; KJMV7; KJS. Category: (P) Professional & Vocational. Dimension: 155 x 268 x 23. Weight in Grams: 364.
- Format
- Paperback
- Publication date
- 2016
- Publisher
- John Wiley & Sons Inc
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781119335009
- ISBN
- 9781119335009
Paperback
Condition: New
€ 25.99€ 19.17
€ 25.99
€ 19.17
Hardcover. With the pressures of today's uncertain economy, the continuous need to reinvent oneself and organization and the overwhelming amount of information, leaders who rely on their natural instincts are often doomed to failure. This book offers a new and unnatural path to success. Num Pages: 288 pages, Ill. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 161 x 17. Weight in Grams: 478.
- Format
- Hardback
- Publication date
- 2002
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Number of pages
- 288
- Condition
- New
- SKU
- V9780787956189
- ISBN
- 9780787956189
Hardback
Condition: New
€ 42.99€ 32.85
€ 42.99
€ 32.85
paperback. Can the peoples of the Brazilian Forest survive in the modern era? Should we even consider such survival a priority? Num Pages: 176 pages, 7 photos/1 map. BIC Classification: 1KLSB; GTF; JFC; JFSL9; JHM; KCM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 215 x 135. Weight in Grams: 399.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- Pluto Press United Kingdom
- Number of pages
- 176
- Condition
- New
- SKU
- V9780745312484
- ISBN
- 9780745312484
Paperback
Condition: New
€ 36.99€ 29.27
€ 36.99
€ 29.27
Paperback. John R. Weeks based his study on long-term observations made at the British Armstrong Bank in the UK. Not one person, from the CEOs to the junior clerks had anything good to say about its corporate culture, yet the way things were done never seemed to alter. Num Pages: 176 pages, 1 table. BIC Classification: JH; KJ. Category: (P) Professional & Vocational. Dimension: 228 x 162 x 13. Weight in Grams: 274.
- Format
- Paperback
- Publication date
- 2003
- Publisher
- The University of Chicago Press United States
- Edition
- 1st Edition
- Number of pages
- 176
- Condition
- New
- SKU
- V9780226878126
- ISBN
- 9780226878126
Paperback
Condition: New
€ 34.99€ 27.27
€ 34.99
€ 27.27
Paperback. The extraordinary story of a child prodigy and his remarkable entrepreneurial accomplishments If anyone has "been there, done that" in starting and managing businesses, it's William Saito. Saito is a truly unique personality, and his remarkable story, An Unprogrammed Life, is the compelling tale of a young entrepreneur. Num Pages: 256 pages. BIC Classification: BGBA; KJH. Category: (P) Professional & Vocational. Dimension: 224 x 173 x 21. Weight in Grams: 360.
- Format
- Paperback
- Publication date
- 2012
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 256
- Condition
- New
- SKU
- V9781118077030
- ISBN
- 9781118077030
Paperback
Condition: New
€ 30.89
€ 30.89
Hardcover. The hands-on guide for fostering relentless innovation within your company
Gerard Tellis, a noted expert on innovation, advertising, and global markets, makes the compelling case that the culture of a firm is the crucial driver of an organization's innovativeness. Series: J-B Warren Bennis Series. Num Pages: 352 pages, Illustrations. BIC Classification: KJD. Category: (P) Professional & Vocational. Dimension: 235 x 165 x 29. Weight in Grams: 560.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 352
- Format
- Hardback
- Publication date
- 2013
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118352403
- ISBN
- 9781118352403
Hardback
Condition: New
€ 35.99€ 28.18
€ 35.99
€ 28.18
Paperback. Num Pages: 256 pages. BIC Classification: JFSP31; KCF. Category: (G) General (US: Trade). Dimension: 210 x 140. Weight in Grams: 457.
- Publisher
- Bloomsbury Publishing Plc United Kingdom
- Number of pages
- 256
- Format
- Paperback
- Publication date
- 2016
- Condition
- New
- SKU
- V9781632863232
- ISBN
- 9781632863232
Paperback
Condition: New
€ 17.99€ 12.97
€ 17.99
€ 12.97
Hardcover. UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Num Pages: 240 pages, black & white illustrations. BIC Classification: KJS. Category: (P) Professional & Vocational. Dimension: 244 x 181 x 22. Weight in Grams: 428.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- John Wiley & Sons Inc
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118943007
- ISBN
- 9781118943007
Hardback
Condition: New
€ 25.99€ 21.72
€ 25.99
€ 21.72
Hardback. Commercial banks are among the oldest and most familiar financial institutions. When they work well, we hardly notice; when they do not, we rail against them. This book takes a comparative look at the development of commercial banking systems over the years in Western Europe, the United States, Canada, Japan, and Australia. Series: The Princeton Economic History of the Western World. Num Pages: 408 pages, 44 line illus. 18 tables. BIC Classification: KCZ; KFFK. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 245 x 167 x 30. Weight in Grams: 734.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- Princeton University Press United States
- Number of pages
- 408
- Condition
- New
- SKU
- V9780691139050
- ISBN
- 9780691139050
Hardback
Condition: New
€ 64.68€ 50.69
€ 64.68
€ 50.69
Paperback. From legendary entrepreneur and philanthropist Tony Robbins comes the follow-up to his smash New York Times bestselling Money: Master the Game. Num Pages: 256 pages, Charts & graphs throughout. BIC Classification: KFFM; VSB. Category: (G) General (US: Trade). Dimension: 155 x 234 x 20. Weight in Grams: 344.
- Publisher
- Simon & Schuster Ltd
- Format
- Paperback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781471164934
- ISBN
- 9781471164934
Paperback
Condition: New
€ 21.99€ 15.84
€ 21.99
€ 15.84
Paperback. A substantial contribution to debates about 'globalisation' and the future of work for trade unionists, unemployed activists and students. Num Pages: 256 pages, 1 figure. BIC Classification: 1D; JKSB; KCF. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College); (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 213 x 136 x 17. Weight in Grams: 382.
- Format
- Paperback
- Publication date
- 2004
- Publisher
- Pluto Press United Kingdom
- Number of pages
- 256
- Condition
- New
- SKU
- V9780745320311
- ISBN
- 9780745320311
Paperback
Condition: New
€ 40.99€ 31.31
€ 40.99
€ 31.31
Hardback. Num Pages: 256 pages. BIC Classification: KJ. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2017
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119412434
- ISBN
- 9781119412434
Hardback
Condition: New
€ 26.99€ 21.72
€ 26.99
€ 21.72
Paperback. BE DETERMINED. BE DRIVEN. BE UNSTOPPABLE. Don't just coast through life power through. Stop making plans that don't come to fruition. Everyone's busy, but nobody's getting much done. It's time to start achieving our life goals and not letting life itself get in the way. GET ORGANIZED. LEAD. Num Pages: 200 pages, black & white illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 216 x 159 x 15. Weight in Grams: 272.
- Format
- Paperback
- Publication date
- 2014
- Publisher
- John Wiley and Sons Ltd
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780857085825
- ISBN
- 9780857085825
Paperback
Condition: New
€ 17.99€ 15.31
€ 17.99
€ 15.31