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Cases in Hospitality Management
Timothy R. Hinkin
€ 109.91
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Description for Cases in Hospitality Management
Paperback. Your guide to becoming an effective hospitality manager The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. Num Pages: 176 pages, black & white illustrations. BIC Classification: KJM; KNSH. Category: (P) Professional & Vocational. Dimension: 152 x 230 x 9. Weight in Grams: 248.
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry ... Read more
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry ... Read more
Product Details
Format
Paperback
Publication date
2005
Publisher
John Wiley and Sons Ltd United States
Number of pages
176
Condition
New
Number of Pages
176
Place of Publication
New York, United States
ISBN
9780471686934
SKU
V9780471686934
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Timothy R. Hinkin
TIMOTHY R. HINKIN is a Professor at the Cornell School of Hotel Administration. He is the author of the first edition of Cases in Hospitality Management as well as numerous articles in the Academy of Management Journal, the Journal of Applied Psychology, the Hospitality Research Journal, and the Cornell Hotel and Restaurant Administration Quarterly. His primary research focuses are supervisor-subordinate ... Read more
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