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Customer-responsive Management
Jr. Frank Davis
€ 34.99
€ 27.99
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Description for Customer-responsive Management
Paperback. aeo Illustrates how to become more responsive to th needs of individual customers aeo Integrates theory from many different disciplines including -- management -- marketing -- informationn systems -- economics -- law -- logistics aeo Contains numerous examples. Series: Total Quality Management. Num Pages: 286 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 216 x 142 x 21. Weight in Grams: 502.
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Product Details
Format
Paperback
Publication date
1996
Publisher
Basil Blackwell Inc, US United States
Number of pages
286
Condition
New
Series
Total Quality Management
Number of Pages
286
Place of Publication
New York, United States
ISBN
9781557865052
SKU
V9781557865052
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-1
About Jr. Frank Davis
Frank W. Davis. Jr and Karl Manrodt are both Professors of Marketing, Logistics and Transportation, University of Tennessee, Knoxville, USA.
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