ALBERT J. MILLS is Director of the Sobey PhD in Management at Saint Mary's University, Canada. His research focuses on the impact of organizational forms and theorization of human potentiality, with a particular interest in workplace discrimination. His work includes study of the new forms of industrial conflict in the UK, Worker Occupations and the North East Experiences (1976), the ... Read moreeffect of organizational rules on workplace behaviour, Organizational Rules (1991), and gender discrimination at work, Gender and Organizational Analysis (1992), Managing the Organizational Melting Pot (1997), Gender, Identity and the Culture of Organizations (2002) and Identity Politics at Work (2004). His current research focuses on the impact of call centres on identity work in Canada and India. Show Less