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Quantitative Models for Performance Evaluation and Benchmarking
Joe Zhu
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Description for Quantitative Models for Performance Evaluation and Benchmarking
Hardback. This book introduces DEA as a multiple-measure performance evaluation and benchmarking tool. This new edition improves a number of DEA spreadsheet models and offers a DEAFrontier software for use with Excel 2007, as well as adds new DEA models and approaches. Series: International Series in Operations Research & Management Science. Num Pages: 327 pages, 46 black & white tables, biography. BIC Classification: KCA; KCC; KCH; KJT. Category: (P) Professional & Vocational. Dimension: 244 x 164 x 23. Weight in Grams: 666.
Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards. ... Read more
Managers are often under great pressure to improve the performance of their organizations. To improve performance, one needs to constantly evaluate operations or processes related to producing products, providing services, and marketing and selling products. Performance evaluation and benchmarking are a widely used method to identify and adopt best practices as a means to improve performance and increase productivity, and are particularly valuable when no objective or engineered standard is available to define efficient and effective performance. For this reason, benchmarking is often used in managing service operations, because service standards (benchmarks) are more difficult to define than manufacturing standards. ... Read more
Product Details
Format
Hardback
Publication date
2008
Publisher
Springer-Verlag New York Inc. United States
Number of pages
327
Condition
New
Series
International Series in Operations Research & Management Science
Number of Pages
327
Place of Publication
New York, NY, United States
ISBN
9780387859811
SKU
V9780387859811
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Joe Zhu
Joe Zhu is Associated Professor of Operations, Department of Management at Worcester Polytechnic Institute, Worcester, MA. His research interests include issues of performance evaluation and benchmarking, supply chain design and efficiency, and Data Envelopment Analysis. He has published over 70 articles in journals such as Management Science, Operations Research, IIE Transactions, Annals of Operations Research, Journal of Operational Research Society, ... Read more
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