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Borders in Service: Enactments of Nationhood in Transnational Call Centres
Kiran Mirchandani
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Description for Borders in Service: Enactments of Nationhood in Transnational Call Centres
Paperback. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Num Pages: 288 pages. BIC Classification: KCL; KJK; KJSU. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 154 x 229 x 23. Weight in Grams: 444.
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and ... Read more
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and ... Read more
Product Details
Publisher
University of Toronto Press
Format
Paperback
Publication date
2016
Condition
New
Weight
443g
Number of Pages
288
Place of Publication
Toronto, Canada
ISBN
9781487520595
SKU
V9781487520595
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Kiran Mirchandani
Kiran Mirchandani is at the Ontario Institute for Studies in Education, University of Toronto. Winifred Poster is at Washington University in St. Louis.
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