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Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals
David B. Lipsky
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Description for Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals
Hardcover. Presents examples as well as methods and tools for integrating systems of dispute resolution into standard corporate procedures. This book investigates how the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships, and race, age, and gender discrimination complaints. Num Pages: 432 pages, Illustrations. BIC Classification: GTJ; KJMV2. Category: (P) Professional & Vocational. Dimension: 238 x 161 x 33. Weight in Grams: 720.
Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination as well as other problems stemming from governmental regulations and court actions.
Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important ... Read more
Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination as well as other problems stemming from governmental regulations and court actions.
Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important ... Read more
Product Details
Format
Hardback
Publication date
2003
Publisher
John Wiley & Sons Inc United States
Number of pages
432
Condition
New
Number of Pages
432
Place of Publication
New York, United States
ISBN
9780787964344
SKU
V9780787964344
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About David B. Lipsky
THE AUTHORS DAVID B. LIPSKY is professor and director of the Institute on Conflict Resolution, School of Industrial and Labor Relations, at Cornell University. RONALD L. SEEBER is associate professor and associate dean of the School of Industrial and Labor Relations at Cornell University and executive director of the Institute on Conflict Resolution. ... Read more
Reviews for Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals
"This is the most important book yet published to address the evolution of private justice systems for managing workplace disputes" (Industrial and Labor Relations Review, Vol. 57, No. 4; 7/1/2004) "The book is well researched and looks at conflict management historically, currently and prospectively." (The Texas Mediator, Fall 03)