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Employees First, Customers Second: Turning Conventional Management Upside Down
Vineet Nayar
€ 33.99
€ 29.65
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Description for Employees First, Customers Second: Turning Conventional Management Upside Down
Hardback. One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state. Num Pages: 208 pages. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 218 x 146 x 15. Weight in Grams: 332.
MORE THAN 100,000 COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on ... Read more
MORE THAN 100,000 COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea--putting employees first and customers second--sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar--HCLT's celebrated CEO--recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on ... Read more
Product Details
Publisher
Harvard Business Review Press United States
Number of pages
224
Format
Hardback
Publication date
2010
Condition
New
Weight
337g
Number of Pages
208
Place of Publication
, United States
ISBN
9781422139066
SKU
V9781422139066
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About Vineet Nayar
Vineet Nayar is the CEO of HCL Technologies Ltd., India's leading global IT Services Company. Fortune called his leadership style "The World's Most Modern Management," and the London Business School labeled him "the leader of organizational innovation." IDC recognized him as having "the most cohesive and articulate vision" in the IT services sector.
Reviews for Employees First, Customers Second: Turning Conventional Management Upside Down
"In this short, personable book, he explains EFCS's principles and how he put it to work at HCLT, turning the company's fortunes around in just five years. The good news: EFCS strategies can work at your company, too."
The Washington Post "modern classic"
The Financial Times
The Washington Post "modern classic"
The Financial Times