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Engaging Public Sector Clients
John Alford
€ 129.70
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Description for Engaging Public Sector Clients
Hardback. Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values. Num Pages: 275 pages, biography. BIC Classification: JPP; KNV. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 226 x 147 x 21. Weight in Grams: 446.
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
Product Details
Format
Hardback
Publication date
2009
Publisher
Palgrave Macmillan United Kingdom
Number of pages
275
Condition
New
Number of Pages
261
Place of Publication
Basingstoke, United Kingdom
ISBN
9780230223769
SKU
V9780230223769
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About John Alford
JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.
Reviews for Engaging Public Sector Clients
Winner of Best Book Award for 2011 - Section on Public Administration Research (SPAR) of the American Society for Public Administration (ASPA). 'In this controversial but illuminating work, Alford has not only bitten off, but thoroughly chewed over and digested a critically important but widely ignored aspect of public management: the processes that government agencies rely on ... Read more