Call Centres and Human Resource Management
. Ed(S): Deery, Stephen; Kinnie, Nick
€ 128.31
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Description for Call Centres and Human Resource Management
Hardback. Editor(s): Deery, Stephen; Kinnie, Nick. Num Pages: 306 pages, biography. BIC Classification: KJMV2; KNS. Category: (P) Professional & Vocational. Dimension: 216 x 140 x 20. Weight in Grams: 540.
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Product Details
Format
Hardback
Publication date
2003
Publisher
Palgrave USA United States
Number of pages
306
Condition
New
Number of Pages
295
Place of Publication
Gordonsville, United States
ISBN
9781403913043
SKU
V9781403913043
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About . Ed(S): Deery, Stephen; Kinnie, Nick
ROSEMARY BATT Alice Cook Professor of Women and Work, Cornell University VICKI BELT Lecturer in Management, University of Newcastle on Tyne Business School GEORGE CALLAGHAN Lecturer, Open University Business School CAROLINE COLLIN-JACQUES School of Management, Royal Holloway College SUE FERNIE Department of Industrial Relations, London School of Economics PAUL GOLLAN Lecturer, Department of Industrial Relations, London School of Economics DAVID ... Read more
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