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Description for Measure Up!
Paperback. Helps business people to: * Measure what is important to their customers. * Motivate their organizations to continually improve against customer expectations. * Identify and eliminate waste of time and resources. * Accelerate organizational learning and build consensus for change. . Num Pages: 272 pages, 0. BIC Classification: KJU; KN. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 229 x 151 x 18. Weight in Grams: 448.
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
Leading consultants argue that few areas are as important as measurement, yet it remains one of the weakest areas in management today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
- Measure what is important to their customers.
- Motivate their organizations.
- Identify and eliminate waste of both time and resources.
Product Details
Format
Paperback
Publication date
1995
Publisher
John Wiley and Sons Ltd United Kingdom
Number of pages
272
Condition
New
Number of Pages
272
Place of Publication
New York, United States
ISBN
9781557867186
SKU
V9781557867186
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Richard L. Lynch
Richard Lynch (rlynch@rbl.net) is a partner at Results-Based Leadership, Inc. Kelvin Cross is a partner at at Corporate Renaissance Inc.
Reviews for Measure Up!
"Finally! a practical book from practical people about management's most powerful tool - measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done." Tom Peters. "Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach ... Read more