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Service industries
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Service industries
Hardback. Presents answers to the following questions: how do tourists go about seeking high novelty and yet return to the same destination? How do some firms in the same industry end up embracing industrial tourism while other firms reject such business models? How do executive leadership styles affect employee satisfaction in international tourist hotels? Editor(s): Woodside, Arch G. Series: Advances in Culture, Tourism and Hospitality Research. Num Pages: 392 pages, Illustrations. BIC Classification: JFC; KNSG; KNSH. Category: (P) Professional & Vocational. Dimension: 229 x 152 x 36. Weight in Grams: 703.
- Format
- Hardback
- Publication date
- 2008
- Publisher
- Emerald Publishing Limited
- Number of pages
- 392
- Condition
- New
- SKU
- V9780762314515
- ISBN
- 9780762314515
Hardback
Condition: New
€ 114.76
€ 114.76
Hardback. The volume examines unconscious and conscious cognitions occurring before, during and following virtual and actual leisure-related planned and unplanned travel. It includes a global review of the literature on tourists' perceptions and assessments by Woodside and Metin. Series: Advances in Culture, Tourism and Hospitality Research. Num Pages: 184 pages. BIC Classification: KNSG. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 229 x 152 x 20. Weight in Grams: 408.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- Emerald Publishing Limited
- Condition
- New
- SKU
- V9781783506187
- ISBN
- 9781783506187
Hardback
Condition: New
€ 134.93
€ 134.93
Hardcover. Volume 9, Tourists' and Customers' Behaviors and Evaluations, describes the benefits of taking a behaviorstoevaluations perspective in tourism and customer research. The thirteen papers in the volume include "the general theory of guest evaluations of service design/performances" by Woodside and Kozak Editor(s): Woodside, Arch G.; Kozak, Metin. Series: Advances in Culture, Tourism and Hospitality Research. Num Pages: 152 pages, black & white tables, figures. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 237 x 152 x 16. Weight in Grams: 366.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- Emerald Group Publishing Limited
- Condition
- New
- SKU
- V9781784411725
- ISBN
- 9781784411725
Hardback
Condition: New
€ 134.93
€ 134.93
Hardback. Examines how research tools affect theory advances in culture and tourism research. This title includes papers that focus on how to gain meaning from data to thus look at how streams of antecedent conditions result in tourism behavior. Editor(s): Woodside, Arch G.; Megehee, Carol M.; Ogle, Alfred. Series: Advances in Culture, Tourism and Hospitality Research. Num Pages: 324 pages. BIC Classification: KNSG; KNSH. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 237 x 160 x 29. Weight in Grams: 602.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- Emerald Publishing Limited United Kingdom
- Number of pages
- 324
- Condition
- New
- SKU
- V9781849506038
- ISBN
- 9781849506038
Hardback
Condition: New
€ 132.25
€ 132.25
Hardback. Provides specific answers to hard questions about how to create valid metrics to measure the effectiveness of tourism advertising and the usefulness of destination marketing websites. In this title, several authors undertake information-usefulness audits on DMO (destination management office) websites and provide practical check lists. Editor(s): Woodside, Arch G. Series Editor(s): Woodside, Arch G. Series: Advances in Culture, Tourism and Hospitality Research. Num Pages: 184 pages, black & white illustrations, black & white line drawings, black & white tables, figures. BIC Classification: KNSG; KNSH. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 160 x 233 x 18. Weight in Grams: 412.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- Emerald Publishing Limited United Kingdom
- Number of pages
- 184
- Condition
- New
- Edition
- Illustrated
- SKU
- V9781849509008
- ISBN
- 9781849509008
Hardback
Condition: New
€ 118.79
€ 118.79
hardcover. This title focuses on the diverse subject of consumer psychology as applied to the fields of tourism, hospitality and leisure. It provides a general review of current thinking and presents several theories and methods of analysis. Editor(s): etc. Num Pages: 400 pages, Illustrations , maps. BIC Classification: JM; KJSM; KNSG; KNSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 166 x 246 x 28. Weight in Grams: 762.
- Format
- Hardback
- Publication date
- 1999
- Publisher
- CABI Publishing United Kingdom
- Number of pages
- 400
- Condition
- New
- SKU
- V9780851993225
- ISBN
- 9780851993225
Hardback
Condition: New
€ 172.58
€ 172.58
Paperback. How championing consumers led to ING Direct's revolutionary rise in the banking industry In an industry dominated by big banks with little patience for their customers, ING Direct has always strived to be different-a rebel with a cause, if you will-and in doing so, they've become the most successful online banking venture in history. Num Pages: 272 pages, black & white illustrations. BIC Classification: KFFK; KNST. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 220 x 142 x 19. Weight in Grams: 312.
- Format
- Paperback
- Publication date
- 2010
- Publisher
- John Wiley & Sons Inc United Kingdom
- Edition
- 1st Edition
- Number of pages
- 272
- Condition
- New
- SKU
- V9780470538791
- ISBN
- 9780470538791
Paperback
Condition: New
€ 16.99€ 14.58
€ 16.99
€ 14.58
Hardback. Video surveillance, public records, fingerprints, hidden microphones, RFID chips: in contemporary societies the intrusive techniques of surveillance used in daily life have increased dramatically. Num Pages: 256 pages, black & white illustrations. BIC Classification: JFFS; JPSL; JPV; KNSS1. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 239 x 160 x 24. Weight in Grams: 512.
- Format
- Hardback
- Publication date
- 2010
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 256
- Condition
- New
- SKU
- V9780745645100
- ISBN
- 9780745645100
Hardback
Condition: New
€ 72.77
€ 72.77
Hardback. Reviewing the latest research on the topic, this book uses global case studies to provide a perspective of the challenges and solutions arising in the management of tourism destinations worldwide. Editor(s): Tur, Artatal; Kozak, Metin. Series: Cabi Tourism Management and Research. Num Pages: 240 pages. BIC Classification: KNS. Category: (G) General (US: Trade). .
- Publisher
- CABI Publishing United Kingdom
- Number of pages
- 240
- Format
- Hardback
- Publication date
- 2015
- Condition
- New
- SKU
- V9781780646978
- ISBN
- 9781780646978
Hardback
Condition: New
€ 62.04
€ 62.04
Paperback. Editor(s): Viken, Arvid; Granas, Brynhild. Series: New Directions in Tourism Analysis. Num Pages: 292 pages. BIC Classification: KNSG; RGC. Category: (G) General (US: Trade); (U) Tertiary Education (US: College). Dimension: 157 x 232 x 23. Weight in Grams: 452.
- Publisher
- Taylor & Francis Ltd
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781138247468
- ISBN
- 9781138247468
Paperback
Condition: New
€ 66.17
€ 66.17
Hardback. Editor(s): Yuksel, Atila. Num Pages: 318 pages, tables & charts. BIC Classification: KNSG. Category: (P) Professional & Vocational. Dimension: 263 x 187 x 23. Weight in Grams: 746.
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 318
- Format
- Hardback
- Publication date
- 2008
- Edition
- UK ed.
- Condition
- New
- SKU
- V9781604560022
- ISBN
- 9781604560022
Hardback
Condition: New
€ 157.48€ 108.12
€ 157.48
€ 108.12
Paperback. By looking at how Tokyo Disneyland is experienced by employees, management and visitors, Aviad Raz shows that it is much more an example of successful importation, adaption, and domestication, and that it has succeeded precisely because it has become Japanese even while marketing itself as foreign. Series: Harvard East Asian Monographs. Num Pages: 256 pages, 9 illustrations, 3 maps, 3 tables. BIC Classification: 1FPJ; JFC; JHBS; KNSG; KNSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 230 x 150 x 18. Weight in Grams: 360.
- Format
- Paperback
- Publication date
- 1999
- Publisher
- Harvard University, Asia Center United States
- Number of pages
- 256
- Condition
- New
- SKU
- V9780674768949
- ISBN
- 9780674768949
Paperback
Condition: New
€ 27.99€ 24.70
€ 27.99
€ 24.70
Hardcover.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 384
- Condition
- New
- SKU
- V9781845930127
- ISBN
- 9781845930127
Hardback
Condition: New
€ 123.90
€ 123.90
Hardcover. This text takes a close-up look at the changing interaction between people who provide services of all kinds (such as doctors, sales people and housekeepers) and their customers. It analyzes the growing trend to replace service encounters, in which service providers are considered interchangeable. Num Pages: 304 pages, black & white illustrations. BIC Classification: KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 161 x 236 x 27. Weight in Grams: 678.
- Format
- Hardback
- Publication date
- 1995
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 1st Edition
- Number of pages
- 304
- Condition
- New
- SKU
- V9780787901011
- ISBN
- 9780787901011
Hardback
Condition: New
€ 51.25
€ 51.25
Paperback. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples. Num Pages: 544 pages, illustrations. BIC Classification: KJ; KNS. Category: (P) Professional & Vocational. Dimension: 246 x 190 x 28. Weight in Grams: 950.
- Publisher
- Presidio Pr
- Number of pages
- 544
- Format
- Paperback
- Publication date
- 2013
- Edition
- 3 Ill
- Condition
- New
- SKU
- V9780273732037
- ISBN
- 9780273732037
Paperback
Condition: New
€ 108.68
€ 108.68
Hardcover.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 248
- Condition
- New
- SKU
- V9781845934767
- ISBN
- 9781845934767
Hardback
Condition: New
€ 103.84
€ 103.84
Hardback. Editor(s): Bellini, Nicola; Pasquinelli, Cecilia. Num Pages: 358 pages, 33 black & white illustrations, biography. BIC Classification: JFSG; KNSG; RGC; RPC. Category: (G) General (US: Trade). Dimension: 235 x 155 x 21. Weight in Grams: 701.
- Format
- Hardback
- Publisher
- Springer International Publishing AG
- Publication date
- 2016
- Edition
- 1st ed. 2017
- Condition
- New
- SKU
- V9783319268767
- ISBN
- 9783319268767
Hardback
Condition: New
€ 177.61€ 62.38
€ 177.61
€ 62.38
Paperback. The Past has become a national obsession, spawning innumerable heritage organisations and occupying hours of TV time. How and when did this passion for the past become a collective fixation? This title traces the rise of heritage consciousness over the years since its origins in the writings of the seventeenth- and eighteenth-century antiquarians. Num Pages: 224 pages, Illustrations. BIC Classification: 1DBKE; HBJD1; HBLL; HBLW; KNSG. Category: (G) General (US: Trade); (P) Professional & Vocational. Dimension: 248 x 174 x 12. Weight in Grams: 462.
- Publisher
- The History Press Ltd United Kingdom
- Number of pages
- 224
- Format
- Paperback
- Publication date
- 2008
- Condition
- New
- SKU
- V9780752440965
- ISBN
- 9780752440965
Paperback
Condition: New
€ 23.99€ 20.65
€ 23.99
€ 20.65
Hardback. Num Pages: 152 pages, 28 figures. BIC Classification: KJMD; KNSP. Category: (P) Professional & Vocational. Dimension: 212 x 142 x 17. Weight in Grams: 338.
- Format
- Hardback
- Publication date
- 2013
- Publisher
- Columbia University Press United States
- Number of pages
- 152
- Condition
- New
- SKU
- V9780231162920
- ISBN
- 9780231162920
Hardback
Condition: New
€ 26.99€ 20.48
€ 26.99
€ 20.48
Hardcover. Including information and issues in the competitive world of sport marketing, this text intends to direct students to a better understanding of the theoretical backbone to sport marketing. It also contains practical material that prepares students for careers in sport marketing. Num Pages: 504 pages, 76 colour illustrations, 40 colour illustrations. BIC Classification: KJS; KNSP; WSBM. Category: (U) Tertiary Education (US: College). Dimension: 289 x 219 x 28. Weight in Grams: 1692.
- Publisher
- Human Kinetics
- Format
- Hardback
- Publication date
- 2014
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781450424981
- ISBN
- 9781450424981
Hardback
Condition: New
€ 153.14
€ 153.14
hardcover. This volume covers subject areas such as: A Two-Sector General Equilibrium Model of a Small Open Economy; Non-Traded Goods and Tourism in the Pure Theory of Trade; Tourism, Taxes and Immiserization in a Two-Country Trade Model; Guest Workers and Resident Immiserization; Terms of Trade and Resident Welfare; and Growth in a Dynamic Model of Trade. Editor(s): Hazari, Bharat R.; Sgro, Pasquale. Series: Contributions to Economic Analysis. Num Pages: 248 pages, Illustrations. BIC Classification: KNS. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 16. Weight in Grams: 527.
- Format
- Hardback
- Publication date
- 2004
- Publisher
- Emerald Group Publishing Limited United Kingdom
- Number of pages
- 248
- Condition
- New
- SKU
- V9780444517074
- ISBN
- 9780444517074
Hardback
Condition: New
€ 134.93
€ 134.93
Paperback. Num Pages: 455 pages. BIC Classification: KNS. Category: (G) General (US: Trade). Dimension: 239 x 174 x 22. Weight in Grams: 686.
- Format
- Paperback
- Publication date
- 2007
- Publisher
- Sterling Publishers Pvt.Ltd India
- Number of pages
- 455
- Condition
- New
- SKU
- V9788120731189
- ISBN
- 9788120731189
Paperback
Condition: New
€ 46.99€ 30.77
€ 46.99
€ 30.77
Paperback. .
- Publisher
- Transaction Publishers United States
- Number of pages
- 360
- Format
- Paperback
- Publication date
- 2006
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781412806022
- ISBN
- 9781412806022
Paperback
Condition: New
€ 58.84
€ 58.84
Paperback. A long awaited new edition of this popular student guide to doing research in the increasingly popular fields of tourism and hospitality (with pick up in lesiure and events management, too). A hands on, practical book adopted on courses worldwide. Num Pages: 336 pages, black & white illustrations. BIC Classification: KNSG; KNSH. Category: (U) Tertiary Education (US: College). Dimension: 244 x 171 x 20. Weight in Grams: 588.
- Publisher
- SAGE Publications Ltd
- Format
- Paperback
- Publication date
- 2015
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781446287552
- ISBN
- 9781446287552
Paperback
Condition: New
€ 53.61
€ 53.61