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Service industries
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Service industries
Paperback. * Integrates customer value and satisfaction into a comprehensive systematic measurement process called customer value determination. * Discusses predictions of future changes in customer value and satisfaction. * Explores actual company experiences which illustrate measurement techniques. Series: Total Quality Management. Num Pages: 360 pages, 0. BIC Classification: KJM; KJSM; KJSU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 211 x 162 x 18. Weight in Grams: 424.
- Format
- Paperback
- Publication date
- 1996
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Edition
- 1st Edition
- Number of pages
- 360
- Condition
- New
- SKU
- V9781557865533
- ISBN
- 9781557865533
Paperback
Condition: New
€ 38.58
€ 38.58
Hardback. Knowledge Management in Tourism: Policy and Governance Applications is an indispensable instrument for everyone interested in the theory and practice of the quest for effectiveness, efficiency, and equity of tourism activities in helping build the future of mankind. Editor(s): Fayos-Sola, Eduardo; Silva, Joao Albino Matos de; Jafari, Jafar. Series Editor(s): Jafari, Jafar; Cai, Liping. Series: Bridging Tourism Theory and Practice. Num Pages: 350 pages, Illustrations. BIC Classification: KJMV3; KNSG. Category: (P) Professional & Vocational. Dimension: 159 x 234 x 39. Weight in Grams: 814.
- Publisher
- Emerald Publishing Limited United Kingdom
- Number of pages
- 350
- Format
- Hardback
- Publication date
- 2012
- Condition
- New
- SKU
- V9781780529806
- ISBN
- 9781780529806
Hardback
Condition: New
€ 156.29
€ 156.29
Hardback. This volume presents and analyses 17 examples of knowledge transfer from countries around the world to identify future directions for business and government managers and academic researchers. Effective Knowledge transfer provides an opportunity to address unprecedented societal, environmental and technological change and disruption. Series Editor(s): Cai, Liping; Jafari, Jafar. Series: Bridging Tourism Theory and Practice. Num Pages: 350 pages. BIC Classification: KJMV3; KNSG. Category: (P) Professional & Vocational. Dimension: 229 x 152. .
- Publisher
- Emerald Publishing Limited
- Format
- Hardback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781787144064
- ISBN
- 9781787144064
Hardback
Condition: New
€ 133.60
€ 133.60
Hardcover. Editor(s): Pierce, Franklin. Num Pages: 172 pages. BIC Classification: KNST. Category: (P) Professional & Vocational. Dimension: 233 x 157 x 16. Weight in Grams: 384.
- Format
- Hardback
- Publication date
- 2015
- Publisher
- Nova Science Pub Inc
- Condition
- New
- SKU
- V9781634822619
- ISBN
- 9781634822619
Hardback
Condition: New
€ 230.68€ 172.43
€ 230.68
€ 172.43
Paperback. Employee relations, food and liquor liability, partron civil rights, and federal regulations are all subjects that concern hospitality operators, who know that preventing legal problems is the best way to keep profits from being siphoned off by expensive legal hassles. Num Pages: 448 pages, black & white illustrations. BIC Classification: 1KBB; KJM; KNSH; LAY; LN. Category: (P) Professional & Vocational. Dimension: 235 x 193 x 24. Weight in Grams: 780.
- Format
- Paperback
- Publication date
- 1994
- Publisher
- John Wiley & Sons Inc United States
- Edition
- 2nd Edition
- Number of pages
- 448
- Condition
- New
- SKU
- V9780471413158
- ISBN
- 9780471413158
Paperback
Condition: New
€ 183.27
€ 183.27
paperback. Examines such issues as drug use and gambling, enforcement of contracts, and the rights of owners and managers. The author reveals an all-star baseball law team whose stories illuminate relationship between law and baseball that has made the business of baseball a truly American institution. Num Pages: 240 pages, 10 b&w illustrations. BIC Classification: 1KBB; KNSP; LAY; LNTX; WSJT. Category: (G) General (US: Trade); (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 5817 x 3887 x 15. Weight in Grams: 354.
- Format
- Paperback
- Publication date
- 1998
- Publisher
- Temple University Press United States
- Edition
- Illustrated
- Number of pages
- 240
- Condition
- New
- SKU
- V9781566398909
- ISBN
- 9781566398909
Paperback
Condition: New
€ 34.99€ 34.09
€ 34.99
€ 34.09
Hardcover. This book is a result of an output of a Commission of the World Leisure and Recreation Association (WRLA) to examine the role of leisure and education for leisure activities among people with special needs living in the community, requiring social or health services outside hospital. Editor(s): Sivan, A.; Ruskin, Hillel. Num Pages: 216 pages, Illustrations,. BIC Classification: JFFG; JHBS; JKS; JN; KNSP. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 168 x 242 x 17. Weight in Grams: 468.
- Format
- Hardback
- Publication date
- 2000
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 216
- Condition
- New
- SKU
- V9780851994444
- ISBN
- 9780851994444
Hardback
Condition: New
€ 117.79
€ 117.79
Paperback.
- Format
- Paperback
- Publication date
- 2006
- Publisher
- CABI Publishing United Kingdom
- Edition
- Second
- Number of pages
- 304
- Condition
- New
- SKU
- V9781845930691
- ISBN
- 9781845930691
Paperback
Condition: New
€ 46.99€ 44.69
€ 46.99
€ 44.69
Hardcover.
- Format
- Hardback
- Publication date
- 2007
- Publisher
- Human Kinetics Publishers United States
- Number of pages
- 336
- Condition
- New
- SKU
- V9780736057332
- ISBN
- 9780736057332
Hardback
Condition: New
€ 74.56
€ 74.56
Hardback. A comprehensive, multi-disciplinary approach to public policy making and planning in the leisure, sport and tourism sectors, this book provides an introduction to the subject for undergraduate and postgraduate students. Num Pages: 340 pages. BIC Classification: KNSG; KNSP. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 246 x 189. .
- Publisher
- CABI Publishing
- Format
- Hardback
- Publication date
- 2017
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781780648033
- ISBN
- 9781780648033
Hardback
Condition: New
€ 127.10
€ 127.10
Paperback. .
- Publisher
- CABI Publishing
- Format
- Paperback
- Publication date
- 2017
- Edition
- 4th Edition
- Condition
- New
- SKU
- V9781780648040
- ISBN
- 9781780648040
Paperback
Condition: New
€ 50.46€ 50.43
€ 50.46
€ 50.43
Hardback. The first of its kind, this book moves away from the vertical approach and provides insight into inclusive regional development strategies that support both the needs of urban and rural areas whilst enhancing the tourist experience, supporting the positive impacts of tourism and mitigating the negative. Editor(s): Kline, Carol. Num Pages: 208 pages. BIC Classification: KNSG. Category: (UP) Postgraduate, Research & Scholarly. Dimension: 244 x 172. .
- Publisher
- CABI Publishing
- Format
- Hardback
- Publication date
- 2017
- Condition
- New
- SKU
- V9781786390141
- ISBN
- 9781786390141
Hardback
Condition: New
€ 117.20
€ 117.20
Paperback. An ethnography of Wall Street, investment bankers and the cultural logics of finance. Series: A John Hope Franklin Center Book. Num Pages: 392 pages, 1 photograph, 2 tables, 2 maps. BIC Classification: 1KBB; JHMP; KCX; KNST. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 234 x 155 x 23. Weight in Grams: 566.
- Publisher
- Duke University Press
- Number of pages
- 392
- Format
- Paperback
- Publication date
- 2009
- Condition
- New
- SKU
- V9780822345992
- ISBN
- 9780822345992
Paperback
Condition: New
€ 32.99€ 29.67
€ 32.99
€ 29.67
Hardcover. An unprecedented and intimate behind-the-scenes look at London designer fashion over the last fifteen years, edited by Tania Fares and Sarah Mower and profiling 50 leading London fashion designers, from Paul Smith and Stella McCartney to Erdem and Simone Rocha Editor(s): Fares, Tania; Mower, Sarah. Num Pages: 608 pages. BIC Classification: 1DBKESL; AKT; KNSX. Category: (G) General (US: Trade). Dimension: 339 x 281 x 56. Weight in Grams: 2546.
- Publisher
- Phaidon Press
- Format
- Hardback
- Publication date
- 2017
- Condition
- New
- SKU
- V9780714873350
- ISBN
- 9780714873350
Hardback
Condition: New
€ 82.75€ 62.21
€ 82.75
€ 62.21
Paperback. Num Pages: 280 pages. BIC Classification: 1FMP; 1FPCH; JFFN; JHBL; KNS. Category: (G) General (US: Trade). Dimension: 228 x 154 x 16. Weight in Grams: 374.
- Publisher
- Cornell University Press United States
- Number of pages
- 272
- Format
- Paperback
- Publication date
- 2007
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780801473234
- ISBN
- 9780801473234
Paperback
Condition: New
€ 32.99€ 29.73
€ 32.99
€ 29.73
Hardcover. Editor(s): Proctor, Alan P.; Waleford, Jason T. Num Pages: 121 pages, tables. BIC Classification: KNSS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 240 x 161 x 15. Weight in Grams: 380.
- Format
- Hardback
- Publication date
- 2009
- Publisher
- Nova Science Publishers Inc United States
- Number of pages
- 121
- Condition
- New
- SKU
- V9781606929902
- ISBN
- 9781606929902
Hardback
Condition: New
€ 100.54€ 70.39
€ 100.54
€ 70.39
Paperback. A comprehensive, practical guide to professional make-up, this text has a special emphasis on creativity and developing individual style and skills. Also covers: creating fashion and photographic image, cosmetic camouflage and body art, hairstyling and wigs, and how to run a successful business as a make-up artist. Num Pages: 400 pages, colour illus. BIC Classification: KNSX. Category: (UF) Further/Higher Education. Dimension: 263 x 218 x 19. Weight in Grams: 1044.
- Publisher
- Pearson Education Limited United Kingdom
- Number of pages
- 400
- Format
- Paperback
- Publication date
- 2004
- Condition
- New
- SKU
- V9780435453305
- ISBN
- 9780435453305
Paperback
Condition: New
€ 87.64
€ 87.64
Hardcover. While many people believe that their used clothes donations are distributed free of charge to the needy in the Third World, the trade in second-hand clothes is actually an international business. The book provides ethnographic insights into the life of a group of street dealers of the Tanzanian multi-million metropolis Dar es Salaam. Num Pages: 112 pages. BIC Classification: 1HFGT; JFCK; KCL; KNSX. Category: (G) General (US: Trade). Dimension: 261 x 216 x 20. Weight in Grams: 574.
- Publisher
- Braun Publish,Csi
- Format
- Hardback
- Publication date
- 2016
- Condition
- New
- SKU
- V9783716518267
- ISBN
- 9783716518267
Hardback
Condition: New
€ 26.99€ 23.66
€ 26.99
€ 23.66
Paperback. Aims to provide a deeper and more nuanced understanding of management within the entertainment industries. This book traces the changing roles of management both historically and in the contemporary moment within US and international contexts, and across a range of media forms, from film and television to video games and social media. Editor(s): Johnson, Derek; Kompare, Derek; Santo, Avi. Series: Critical Cultural Communication. Num Pages: 336 pages, 4 black & white illustrations. BIC Classification: KNS; KNT. Category: (G) General (US: Trade). Dimension: 151 x 230 x 21. Weight in Grams: 438.
- Publisher
- New York University Press
- Format
- Paperback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780814760994
- ISBN
- 9780814760994
Paperback
Condition: New
€ 33.99€ 30.83
€ 33.99
€ 30.83
Hardback. Aims to provide a deeper and more nuanced understanding of management within the entertainment industries. This book traces the changing roles of management both historically and in the contemporary moment within US and international contexts, and across a range of media forms, from film and television to video games and social media. Editor(s): Johnson, Derek; Kompare, Derek; Santo, Avi. Series: Critical Cultural Communication. Num Pages: 336 pages, 4 black & white illustrations. BIC Classification: KNS; KNT. Category: (G) General (US: Trade). Dimension: 229 x 152 x 22. Weight in Grams: 635.
- Format
- Hardback
- Publication date
- 2014
- Publisher
- New York University Press
- Condition
- New
- SKU
- V9780814764695
- ISBN
- 9780814764695
Hardback
Condition: New
€ 96.82
€ 96.82
Paperback. This first in-depth study of a cosmetics direct selling organization in Latin America considers how women's experiences in the informal employment sector can illuminate our understandings of work and gender in Ecuador and other developing countries Series: Louann Atkins Temple Women & Culture Series. Num Pages: 261 pages, 10 b&w photos, 1 line drawing. BIC Classification: 1KLSE; 1QFG; JFSJ1; KCCD; KNSX. Category: (G) General (US: Trade). Dimension: 154 x 230 x 17. Weight in Grams: 426.
- Format
- Paperback
- Publication date
- 2011
- Publisher
- University of Texas Press United States
- Number of pages
- 261
- Condition
- New
- SKU
- V9780292743915
- ISBN
- 9780292743915
Paperback
Condition: New
€ 26.99€ 25.29
€ 26.99
€ 25.29
Hardcover. Applying anti-trust tools wisely is a tricky business, and Haas-Wilson carefully explains how it can be done. Focusing on the economic concepts necessary to the enforcement of the anti-trust laws in healthcare markets, Haas-Wilson provides a useful roadmap for guiding the future of these markets. Num Pages: 256 pages, 1 line illustration, 1 table. BIC Classification: 1KBB; KC; KNS; LNCH; MBP. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 13. Weight in Grams: 513.
- Format
- Hardback
- Publication date
- 2003
- Publisher
- Harvard University Press
- Number of pages
- 256
- Condition
- New
- SKU
- V9780674010529
- ISBN
- 9780674010529
Hardback
Condition: New
€ 83.93€ 76.38
€ 83.93
€ 76.38
Hardcover. .
- Publisher
- Financial Times/Prentice Hall
- Format
- Hardback
- Publication date
- 1997
- Condition
- New
- SKU
- V9780273619758
- ISBN
- 9780273619758
Hardback
Condition: New
€ 41.99€ 8.04
€ 41.99
€ 8.04
Hardcover.
- Format
- Hardback
- Publication date
- 2006
- Publisher
- CABI Publishing United Kingdom
- Edition
- First
- Number of pages
- 384
- Condition
- New
- SKU
- V9781845930127
- ISBN
- 9781845930127
Hardback
Condition: New
€ 123.90
€ 123.90