Winning at Service: Lessons from Service Leaders
Waldemar Schmidt
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Description for Winning at Service: Lessons from Service Leaders
Hardcover. Aims to reveal the secrets to service success by analyzing four service companies that grew from small beginnings to the leaders in their industries. This book includes interviews with the four CEOs who guided the companies to their success which reveal the three basic principles they all share. Num Pages: 200 pages, illustrations. BIC Classification: KJM; KJSU; KNS. Category: (P) Professional & Vocational. Dimension: 234 x 155 x 19. Weight in Grams: 428.
This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
This book reveals the Secrets to Service Success by analyzing four service companies
that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.
Product Details
Format
Hardback
Publication date
2003
Publisher
John Wiley & Sons Inc
Condition
New
Number of Pages
208
Place of Publication
New York, United States
ISBN
9780470848234
SKU
V9780470848234
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Waldemar Schmidt
Waldemar Schmidt, Executive-in-Residence, IMD, Lausanne. Before becoming Executive-in-Residence at IMD, Waldemar Schmidt was CEO of ISS, the world's leading facilities support services group with 26 5000 employees in 35 countries. To cap his career accomplishments he now serves on the supervisory boards of 12 European companies and serves as chairman of 5 of them. Gordon Adler, Senior Writer, IMD, ... Read more
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