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. Ed(S): Agarwal, Renu; Selen, Willem; Roos, Goran; Green, Roy - The Handbook of Service Innovation - 9781447172062 - V9781447172062
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The Handbook of Service Innovation

€ 165.90
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Description for The Handbook of Service Innovation Paperback. Editor(s): Agarwal, Renu; Selen, Willem; Roos, Goran; Green, Roy. Num Pages: 882 pages, 109 black & white illustrations, 20 black & white tables, biography. BIC Classification: KJD; KNS. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 44. Weight in Grams: 1329.

Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making.

Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a ... Read more

Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Includes endorsements from professionals in the field of service innovation.

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Product Details

Format
Paperback
Publication date
2016
Publisher
Springer London Ltd United Kingdom
Number of pages
882
Condition
New
Number of Pages
842
Place of Publication
England, United Kingdom
ISBN
9781447172062
SKU
V9781447172062
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15

About . Ed(S): Agarwal, Renu; Selen, Willem; Roos, Goran; Green, Roy
Renu Agarwal Renu Agarwal is a Senior Lecturer in Innovation and Service Operations Management at UTS Business. Renu has extensive industry experience and in her current faculty position, Renu provides leadership in the disciplinary fields of service innovation, service value networks, supply chain management, dynamic capability building, management practices, management education, and innovation and productivity. She has been instrumental ... Read more

Reviews for The Handbook of Service Innovation
Bringing together the wide and diverse field of service innovation into a single, comprehensive and insightful text is a daunting challenge. Yet this is exactly what the Handbook of Service Innovation does. A great and compelling read, which I wholeheartedly recommend. Professor Andy Neely, Director, Cambridge Service Alliance, University of Cambridge, UK. This is a hugely ... Read more

Goodreads reviews for The Handbook of Service Innovation


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