'Written in an accessible style, this in-depth study of workplace resistance is highly recommended'
Work, Employment and Society 'An important contribution to the sociology and anthropology of work-especially in its laudable effort to understand the conditions of call centers, which might be the most paradigmatic job among the world's growing ranks of precarious workers'
Anthropology of Work Review ... Read more'Invaluable'
Marx & Philosophy Review of Books 'A theoretically sophisticated and empiracally rich account of what it is like to work in a call centre'
Red Pepper 'Everyone should read Jamie Woodcock's book'
Manchester Review of Books 'Woodcock knows not only his theory but his subject inside out. There's casualisation, cruelty and regimentation, but also subversion, and his focus on employee resistance offers a flicker of hope'
Times Higher Education 'In this urgent and incisive study, Woodcock identifies the imposing challenges to organising against exploitation in conditions of atomised precarity, while also giving us precious glimpses of what a counter-offensive against capital might look like. A masterful lesson in how sociology can serve both to interpret and change a world of labour under the pall of austerity'
Alberto Toscano, Reader in Critical Theory, Department of Sociology, Goldsmiths, University of London 'Jamie Woodcock's brilliant insider account of life in a British call-centre reveals the dirty realities of digital capitalism ... a book that is sure to become a classic'
Peter Fleming, author of The Mythology of Work (Pluto, 2015) 'Jamie Woodcock shows us what call centres can tell us about bleakness and resistance in the modern workplace'
VICE 'A sharp reminder of the difficulties faced by call-centre workers'
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