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It Service Management: Support for Your Itsm Foundation Exam
John Sansbury
€ 46.99
€ 40.09
FREE Delivery in Ireland
Description for It Service Management: Support for Your Itsm Foundation Exam
Paperback. .
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Product Details
Publisher
BCS Learning & Development Limited
Format
Paperback
Publication date
2016
Condition
New
Number of Pages
226
Place of Publication
Swindon, United Kingdom
ISBN
9781780173184
SKU
V9781780173184
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2
About John Sansbury
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
Reviews for It Service Management: Support for Your Itsm Foundation Exam
'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition) 'This is absolutely a valuable source of information.' -Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)