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Managing, Controlling, and Improving Quality
Douglas C. Montgomery
€ 224.67
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Description for Managing, Controlling, and Improving Quality
Hardcover. This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems. Num Pages: 520 pages, Illustrations. BIC Classification: KJMQ. Category: (P) Professional & Vocational. Dimension: 262 x 211 x 23. Weight in Grams: 1054.
Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories, they occur in transactional and service business such as banks, insurance companies, and hospitals. Even your local and state governments have a keen interest in improving service quality in operations such as issuing drivers licenses and motor vehicle ... Read more
Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories, they occur in transactional and service business such as banks, insurance companies, and hospitals. Even your local and state governments have a keen interest in improving service quality in operations such as issuing drivers licenses and motor vehicle ... Read more
Product Details
Publisher
John Wiley & Sons Inc United States
Number of pages
520
Format
Hardback
Publication date
2010
Condition
New
Weight
1054g
Number of Pages
528
Place of Publication
New York, United States
ISBN
9780471697916
SKU
V9780471697916
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Douglas C. Montgomery
DOUGLAS C. MONTGOMERY, PhD, is Regents Professor of Industrial Engineering and Statistics at Arizona State University. Dr. Montgomery is a Fellow of the American Statistical Association, the American Society for Quality, the Royal Statistical Society, and the Institute of Industrial Engineers and has more than thirty years of academic and consulting experience. He has devoted his research to engineering statistics, ... Read more
Reviews for Managing, Controlling, and Improving Quality
“Your book Managing, Controlling, and Improving Quality worked out very well in my senior-level class in the past fall semester. Actually students really liked the book. I planned to cover a little bit of acceptance sampling plans but I didn’t have sufficient time. I did cover Chapter 9 Reliability though. It was a great mix of managing aspects of quality, ... Read more