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Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen´s Groups
Susan L. Carpenter
€ 65.93
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Description for Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen´s Groups
Paperback. Offers instructions for handling large and small public controversies, from national to the community level. This book includes ten principles to manage conflict; a framework with step-by-step procedures; seven illustrative case examples; and advice on methods for collecting information, conducting interviews, and analyzing a conflict situation. Num Pages: 320 pages, Ill. BIC Classification: GTJ; KNXB. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 231 x 154 x 22. Weight in Grams: 415.
For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
... Read more
For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
... Read more
Product Details
Format
Paperback
Publication date
2001
Publisher
John Wiley & Sons Inc United States
Number of pages
320
Condition
New
Number of Pages
320
Place of Publication
New York, United States
ISBN
9780787957421
SKU
V9780787957421
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Susan L. Carpenter
SUSAN L. CARPENTER is a mediator and trainer. She is thefounding director of the Program for Community Problem Solving inWashington, D.C. and a founding board member of the InternationalAssociation of Public Participation. She was the associate directorof ACCORD Associates, a nonprofit conflict management organizationin Boulder, Colorado for ten years. W.J.D. KENNEDY was the executive director of ACCORDAssociates ... Read more
Reviews for Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen´s Groups
"This book has become a classic, offering sound advice about how tounderstand and use conflict resolution processes in the publicpolicy arena." (Chris Carlson, codirector, Policy ConsensusInitiative) "A classic must-read for professional mediators, public officials,and involved citizens! Managing Public Disputes is a masterfulblend of theory, practical application, and engaging stories thattake the conflict resolver step-by-step through the dynamics ... Read more