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. Ed(S): Emrouznejad, Ali; Horne, Malcolm Horne; Cabanda, Emilyn - Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - 9783662512012 - V9783662512012
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Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

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Description for Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance paperback. Editor(s): Emrouznejad, Ali; Horne, Malcolm Horne; Cabanda, Emilyn. Series: International Series in Operations Research & Management Science. Num Pages: 412 pages, 33 black & white illustrations, 38 colour illustrations, biography. BIC Classification: KJMV; KJT. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 22. Weight in Grams: 629.

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve ... Read more

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Product Details

Format
Paperback
Publication date
2016
Publisher
Springer Germany
Number of pages
412
Condition
New
Series
International Series in Operations Research & Management Science
Number of Pages
394
Place of Publication
Berlin, Germany
ISBN
9783662512012
SKU
V9783662512012
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15

About . Ed(S): Emrouznejad, Ali; Horne, Malcolm Horne; Cabanda, Emilyn
Ali Emrouznejad is a Reader in Operations and Information Management Group at Aston Business School in Birmingham, UK. His areas of research interest include performance measurement and management, efficiency and productivity analysis as well as data mining. Dr Emrouznejad is Editor of Annals of Operations Research, Associate Editor of Socio-Economic Planning Sciences, Associate Editor of IMA journal of Management Mathematics, ... Read more

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