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Measure What Matters to Customers
Ronald J. Baker
€ 84.77
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Description for Measure What Matters to Customers
Hardcover. Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you. Num Pages: 208 pages, Illustrations. BIC Classification: KFFM. Category: (P) Professional & Vocational. Dimension: 233 x 162 x 19. Weight in Grams: 422.
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.
Product Details
Format
Hardback
Publication date
2006
Publisher
John Wiley and Sons Ltd United States
Number of pages
208
Condition
New
Number of Pages
208
Place of Publication
New York, United States
ISBN
9780471752943
SKU
V9780471752943
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Ronald J. Baker
RONALD J. BAKER, CPA, is the author of The Firm of the Future and Pricing on Purpose, both from Wiley, and Professional's Guide to Value Pricing, Sixth Edition. He is founder of VeraSage Institute, a think tank dedicated to teaching value pricing to professionals around the world. Baker is a frequent speaker and consultant to professional service firms on implementing ... Read more
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