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Problem Driven Management
Munoz-Seca, Beatriz; Riverola, Josep
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Description for Problem Driven Management
Paperback. Num Pages: 383 pages, biography. BIC Classification: KJM; KJMV; KJMV3. Category: (G) General (US: Trade). Dimension: 235 x 155. .
Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
Product Details
Format
Paperback
Publication date
2004
Publisher
Palgrave Macmillan United Kingdom
Number of pages
383
Condition
New
Number of Pages
383
Place of Publication
Basingstoke, United Kingdom
ISBN
9781349520763
SKU
V9781349520763
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
About Munoz-Seca, Beatriz; Riverola, Josep
BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain. JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.
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