Business & Finance
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Business & Finance
Paperback. With coverage of the various technological advancements and developments in the field of call centers, this guide helps put value on customer relations efforts undertaken in call centers and shows you how to implement different strategies for continual improvement and superior customer service. Num Pages: 408 pages, illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 234 x 189 x 22. Weight in Grams: 524.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 408
- Format
- Paperback
- Publication date
- 2010
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9780470677438
- ISBN
- 9780470677438
Paperback
Condition: New
€ 25.99€ 19.17
€ 25.99
€ 19.17
Paperback. Series: New African Histories. Num Pages: 336 pages. BIC Classification: 1HFDY; HBJH; JPQB; KCM; KCP. Category: (G) General (US: Trade). Dimension: 207 x 230 x 23. Weight in Grams: 482.
- Publisher
- Ohio University Press
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780821422397
- ISBN
- 9780821422397
Paperback
Condition: New
€ 38.99€ 37.82
€ 38.99
€ 37.82
Hardcover. Get a complete look into modern traffic engineering solutions Traffic Engineering Handbook, Seventh Edition is a newly revised text that builds upon the reputation as the go-to source of essential traffic engineering solutions that this book has maintained for the past 70 years. Num Pages: 688 pages. BIC Classification: KNGR. Category: (P) Professional & Vocational. Dimension: 250 x 150 x 15. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2016
- Edition
- 7th Edition
- Condition
- New
- SKU
- V9781118762301
- ISBN
- 9781118762301
Hardback
Condition: New
€ 153.93
€ 153.93
Hardback. Num Pages: 185 pages, 19 black & white illustrations, 3 colour illustrations, biography. BIC Classification: KJK. Category: (G) General (US: Trade). Dimension: 281 x 204 x 17. Weight in Grams: 378.
- Publisher
- Springer International Publishing AG
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st ed. 2016
- Condition
- New
- SKU
- V9783319322964
- ISBN
- 9783319322964
Hardback
Condition: New
€ 67.04
€ 67.04
Hardback. Num Pages: 264 pages, 18 black & white illustrations, 2 black & white tables, 18 black & white line drawings. BIC Classification: KJM; KJMB; KJP. Category: (G) General (US: Trade). Dimension: 163 x 236 x 23. Weight in Grams: 470.
- Publisher
- Taylor & Francis Inc
- Format
- Hardback
- Publication date
- 2013
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781937134679
- ISBN
- 9781937134679
Hardback
Condition: New
€ 35.74
€ 35.74
Paperback. Num Pages: 320 pages, 19 line illus. BIC Classification: KCBM; KCS; KCX; KFFD; KFFL. Category: (G) General (US: Trade); (U) Tertiary Education (US: College). Dimension: 203 x 127. .
- Publisher
- Princeton University Press
- Format
- Paperback
- Publication date
- 2017
- Edition
- Revised ed.
- Condition
- New
- SKU
- V9780691175980
- ISBN
- 9780691175980
Paperback
Condition: New
€ 19.99€ 17.33
€ 19.99
€ 17.33
Paperback. According to research, over 25 per cent of new leaders appointed from within fail within 18 months; the figure is closer to 40 per cent for new leaders appointed externally. The cost of this rate of failure is high, ranging from financial to performance to organizational disruption. This book identifies the sources of failures and how to overcome. Num Pages: 208 pages, illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 234 x 156 x 12. Weight in Grams: 322.
- Edition
- 1st Edition
- Publisher
- Kogan Page Ltd
- Number of pages
- 208
- Format
- Paperback
- Publication date
- 2012
- Condition
- New
- SKU
- V9780749466923
- ISBN
- 9780749466923
Paperback
Condition: New
€ 40.99€ 35.28
€ 40.99
€ 35.28
Paperback. Your one-stop guide to becoming a product management prodigy Product management plays a pivotal role in organizations. In fact, it's now considered the fourth most important title in corporate America yet only a tiny fraction of product managers have been trained for this vital position. Num Pages: 384 pages. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 234 x 187 x 19. Weight in Grams: 502.
- Publisher
- John Wiley & Sons Inc
- Format
- Paperback
- Publication date
- 2017
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119264026
- ISBN
- 9781119264026
Paperback
Condition: New
€ 27.99€ 20.69
€ 27.99
€ 20.69
Paperback. How did InBev, a Belgian company controlled by Brazilians, take over one of America's most beloved brands with scarcely a whimper of opposition? Chalk it up to perfect timing, and some unexpected help from powerful members of the Busch dynasty, the very family that had run the company for more than a century. Num Pages: 416 pages, Illustrations, ports. BIC Classification: 1KBB; KJVB; KNDF. Category: (P) Professional & Vocational. Dimension: 152 x 230 x 29. Weight in Grams: 524.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 416
- Format
- Paperback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781118157022
- ISBN
- 9781118157022
Paperback
Condition: New
€ 23.99€ 17.50
€ 23.99
€ 17.50
Hardback. .
- Publisher
- Greenleaf Book Group LLC
- Number of pages
- 240
- Format
- Hardback
- Publication date
- 2013
- Edition
- 1st
- Condition
- New
- SKU
- V9781608324187
- ISBN
- 9781608324187
Hardback
Condition: New
€ 29.99€ 21.35
€ 29.99
€ 21.35
Paperback. Systematically assists developers and engineers in achieving quality and cost efficiency. This title fully defines Failure Mode and Effect Analysis (FMEA) and provides a definitive ten step method for its implementation illustrated by an extended case study. Num Pages: 90 pages, 19 black & white illustrations. BIC Classification: KJMV5; TGPQ. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 227 x 154 x 7. Weight in Grams: 188.
- Publisher
- Taylor & Francis Inc United States
- Number of pages
- 90
- Format
- Paperback
- Publication date
- 2008
- Edition
- 2nd Edition
- Condition
- New
- SKU
- V9781563273773
- ISBN
- 9781563273773
Paperback
Condition: New
€ 28.22
€ 28.22
Hardcover. A game-changing approach to management Too often discussions of management practice focus exclusively on managing people and organizational issues. Rarely, however, do they incorporate a discussion about technology or address all three dimensions in a balanced way. When they do, the result is game changing. Num Pages: 224 pages, Illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational. Dimension: 160 x 235 x 21. Weight in Grams: 410.
- Publisher
- John Wiley and Sons Ltd United Kingdom
- Number of pages
- 224
- Format
- Hardback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470903551
- ISBN
- 9780470903551
Hardback
Condition: New
€ 25.99€ 23.57
€ 25.99
€ 23.57
Hardback. Traces the economic and historical forces that gave rise to very distinctive regional approaches to creating wine. This book includes chapters on Europe's cheap commodity wine industry; the markets for sherry, port, claret, and champagne; and, the wine industries in California, Australia, and Argentina. Series: The Princeton Economic History of the Western World. Num Pages: 360 pages, 1 halftone. 30 line illus. 55 tables. 13 maps. BIC Classification: 3JH; 3JJC; KCZ; KNAC; KNDF; TDCT2. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 168 x 243 x 26. Weight in Grams: 648.
- Publisher
- Princeton University Press United States
- Number of pages
- 360
- Format
- Hardback
- Publication date
- 2011
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780691136035
- ISBN
- 9780691136035
Hardback
Condition: New
€ 53.19€ 41.59
€ 53.19
€ 41.59
Paperback. .
- Publisher
- Open University Press
- Format
- Paperback
- Publication date
- 2014
- Condition
- New
- SKU
- V9780335263127
- ISBN
- 9780335263127
Paperback
Condition: New
€ 36.85
€ 36.85
Paperback. A case-based examination of issues in international management that helps students explore theory in the context of real-life practical situations. A focus on skills-development prepares students for future careers in international management. Cases are from a range of countries including central and east Europe as well as the BRIC economies. Editor(s): Barmeyer, Christoph; Franklin, Peter. Num Pages: 376 pages, 2 maps, 21 line drawings, 35 tables. BIC Classification: KJK; KJM. Category: (U) Tertiary Education (US: College). Dimension: 234 x 156. Weight in Grams: 454.
- Publisher
- Macmillan Education UK
- Format
- Paperback
- Publication date
- 2016
- Edition
- 1st ed. 2017
- Condition
- New
- SKU
- V9781137027375
- ISBN
- 9781137027375
Paperback
Condition: New
€ 82.05
€ 82.05
Hardcover. Buffeted by a successon of crises, Europe has not been so weak and so divided for a long time. In these troubled times for both Europe and the European idea, can the continent hold together? And, if so, under what terms - and for what purpose? Num Pages: 256 pages, illustrations. BIC Classification: 1D; 3JM; HBJD; JPSN2; KCP; KCS. Category: (G) General (US: Trade). Dimension: 146 x 224 x 24. Weight in Grams: 422.
- Publisher
- Oxford University Press
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780198755319
- ISBN
- 9780198755319
Hardback
Condition: New
€ 42.30
€ 42.30
Hardcover. >How to understand and attain the attributes and skills required to be a successful leader in the new digital age
Rapidly evolving changes in the way that we work have led to the need for a new model of leadership. Series: Microsoft Executive Leadership Series. Num Pages: 192 pages, Illustrations. BIC Classification: KJMB. Category: (P) Professional & Vocational. Dimension: 161 x 304 x 20. Weight in Grams: 372.
- Publisher
- John Wiley & Sons Inc United Kingdom
- Number of pages
- 156
- Format
- Hardback
- Publication date
- 2009
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780470422809
- ISBN
- 9780470422809
Hardback
Condition: New
€ 31.99€ 24.50
€ 31.99
€ 24.50
Hardback. Covering the broad spectrum of system dynamics methodologies for the modelling and simulation of complex systems, this book reviews model validation and policy design in diverse fields using STELLA and VENSIM, including worked-out examples and case studies. Simulations make the complicated issues more easily understandable. Series: Springer Texts in Business and Economics. Num Pages: 291 pages, 45 black & white illustrations, 131 colour illustrations, 200 colour tables, biography. BIC Classification: KCD; TBJ; UGK; UYM. Category: (P) Professional & Vocational. Dimension: 235 x 155 x 21. Weight in Grams: 625.
- Publisher
- Springer Verlag, Singapore
- Format
- Hardback
- Publication date
- 2016
- Edition
- 1st ed. 2017
- Condition
- New
- SKU
- V9789811020438
- ISBN
- 9789811020438
Hardback
Condition: New
€ 126.89
€ 126.89
Paperback. The fun and easy way to harness today's hottest management trend - teamwork. * In the new world of business, all work is becoming teamwork but very few teams work all that well together. * One of the only books in the market that provides practical, how-to tips for managers and employees to function in a team situation. Num Pages: 360 pages, illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 235 x 192 x 20. Weight in Grams: 684.
- Publisher
- John Wiley & Sons Inc United States
- Number of pages
- 360
- Format
- Paperback
- Publication date
- 2002
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9780764554087
- ISBN
- 9780764554087
Paperback
Condition: New
€ 24.99€ 19.83
€ 24.99
€ 19.83
Hardcover. Series: Wiley Finance. Num Pages: 312 pages. BIC Classification: KFF. Category: (P) Professional & Vocational. Weight in Grams: 666.
- Publisher
- John Wiley & Sons Inc
- Format
- Hardback
- Publication date
- 2017
- Edition
- 1st Edition
- Condition
- New
- SKU
- V9781119243755
- ISBN
- 9781119243755
Hardback
Condition: New
€ 64.95
€ 64.95