'The text is lively and well illustrated with relevant figures and tables. Very interesting, informative and exploratory, it manages to balance the strictly technical and the non-technical with a welcome sense of humour and a refreshing degree of caring sensitivity to human rights and behaviour. Another Ashgate book which opens doors for new solutions to old and new safety problems.' ... Read moreThe RoSPA Occupational Safety & Health Journal, May 2008 ' Beginners and students in the human error field may benefit the most because this book is easy to read but without ignoring the significant details. Nevertheless, all the professionals in high risk organizations and those who work in the name of justice may find this a thought provoking book and particularly as a guidance to build better safety systems where a just culture is practiced.' HFES Newsletter 2, 2008 'The book is easy to read because it is written very clearly and contains many illustrative examples. The chapters are kept brief and simple ( e.g. 23 pages for an overview of existing decision-making models and training methods), but contain a lot of references to studies, reports and books for further reading.' Human Factors & Ergonomics European Chapter Newsletter No 1/2008 'This book would be a good complement to standard introductory human factors textbooks. The authors have acknowledged that these nontechnical skills are often referred to as "soft" skills in industry, and the book serves to combat the disparaging tone that often accompanies this viewpoint. Thus, new managers who are trying to understand how their resources are affected by these nontechnical skills will gain valuable insight from this book.' Ergonomics in Design, Winter 2009 Show Less