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Seamless Government
Russell M. Linden
€ 47.08
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Description for Seamless Government
Hardcover. Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step--by--step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way. . Num Pages: 320 pages, black & white illustrations. BIC Classification: JPQ; KNV. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 239 x 160 x 30. Weight in Grams: 644.
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Product Details
Publisher
John Wiley & Sons Inc United States
Number of pages
320
Format
Hardback
Publication date
1994
Condition
New
Weight
644g
Number of Pages
320
Place of Publication
New York, United States
ISBN
9780787900151
SKU
V9780787900151
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Russell M. Linden
RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From ... Read more
Reviews for Seamless Government
"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual." (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at ... Read more