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Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Ben Reason
€ 32.99
€ 23.73
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Description for Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Hardcover. A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Num Pages: 208 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Weight in Grams: 666.
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a ... Read more
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a ... Read more
Product Details
Publisher
John Wiley & Sons Inc United States
Number of pages
208
Format
Hardback
Publication date
2016
Condition
New
Number of Pages
208
Place of Publication
New York, United States
ISBN
9781118988923
SKU
V9781118988923
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-4
About Ben Reason
BEN REASON is a founding partner of Live-work winners of the prestigious Designweek 'Design Team of the Year' award in 2014. As director of the London studio he continues to pioneer the discipline and is a visiting tutor at the Royal College of Art, London. LAVRANS LOVLIE is a founding partner and Director of Livework. ... Read more
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