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Service Design for Six Sigma
Basem El-Haik
€ 168.73
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Description for Service Design for Six Sigma
Hardcover. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. This interesting new text documents how service and process design and redesign are typically approached. Num Pages: 448 pages, Illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 239 x 167 x 30. Weight in Grams: 792.
A roadmap to consistent, high-quality service for any organization
A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.
This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets things right the ... Read more
A roadmap to consistent, high-quality service for any organization
A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.
This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets things right the ... Read more
Product Details
Format
Hardback
Publication date
2005
Publisher
John Wiley & Sons Inc United States
Number of pages
448
Condition
New
Number of Pages
448
Place of Publication
, United States
ISBN
9780471682912
SKU
V9780471682912
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Basem El-Haik
BASEM EL-HAIK, PhD, is a Six Sigma and Design for Six Sigma consultant, author, and the founder of Six Sigma Professionals, Inc., in Canton, Michigan, a firm providing Six Sigma and DFSS implementation, training, and consulting for industries ranging from financial services to high technology. Dr. El-Haik is a well-known speaker on the subject. DAVID M. ROY is Vice ... Read more
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