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Statistical Process Control Simplified for Services
Amsden, Davida M.; Butler, H.; Amsden, R.
€ 66.17
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Description for Statistical Process Control Simplified for Services
Paperback. This text describes the basic tools and techniques of statistical process control to be used in service industries. The authors cover the use of histograms, Pareto analysis, control charts and sampling plans and how they can be applied to a service quality programme. Num Pages: 320 pages, 23 black & white illustrations. BIC Classification: KJMV5. Category: (P) Professional & Vocational. Dimension: 254 x 203 x 17. Weight in Grams: 696.
In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of ... Read more
In this book, we talk about many of the tools and techniques of qual ity. These tools are easy to learn. So you can better see where the tools of quality fit in your service business, we will first talk about what it takes to become a quality organization. THE NEED In many manufacturing industries worldwide, quality is a major strat egy for gaining the competitive edge. Quality in the Japanese auto indus try, for example, means the quality of everything the company does as well as the quality of the product itself. This includes the quality of sales; of ... Read more
Product Details
Format
Paperback
Publication date
1991
Publisher
Chapman and Hall United Kingdom
Number of pages
320
Condition
New
Number of Pages
300
Place of Publication
London, United Kingdom
ISBN
9780412447402
SKU
V9780412447402
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15
Reviews for Statistical Process Control Simplified for Services
...a well presented book with clear text and diagrams... International Journal of Production Research; The authors outline a framework for solving problems which, when standardised throughout the organisation, will greatly enhance communication as well as service quality - Managing Service Quality