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25%OFFBruce Loeffler - The Experience: The 5 Principles of Disney Service and Relationship Excellence - 9781119028659 - V9781119028659
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The Experience: The 5 Principles of Disney Service and Relationship Excellence

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Description for The Experience: The 5 Principles of Disney Service and Relationship Excellence Hardcover.

Bring Disney-level customer experience to your organization with insider guidance

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Num Pages: 304 pages, illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 238 x 164 x 28. Weight in Grams: 502.
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles Impression, Connection, Attitude, Response, and Exceptionals give you a ... Read more

Product Details

Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2015
Condition
New
Number of Pages
304
Place of Publication
New York, United States
ISBN
9781119028659
SKU
V9781119028659
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-2

About Bruce Loeffler
BRUCE LOEFFLER is the Co-Founder and President of Experience International. In his 10 years at Disney, Bruce held several key positions including the first Disney Service Excellence Coordinator. Bruce has developed numerous training programs for Disney and other Fortune 500 Companies specializing in customer service, motivation, communication, leadership and the Customer Experience. Bruce@TheExpInt.com BRIAN T. CHURCH ... Read more

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