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The Telephone Interviewer´s Handbook: How to Conduct Standardized Conversations
Patricia A. Gwartney
€ 48.42
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Description for The Telephone Interviewer´s Handbook: How to Conduct Standardized Conversations
Paperback. The book will train new interviewers on all aspects of conducting telephone interviews. The volume will begin broadly, reviewing types of surveys, the interviewer's role in the survey process, research on survey research, ethics, laws that protect telephone interviewing, and respondents' rights. Series: Research Methods for the Social Sciences. Num Pages: 336 pages, black & white illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 235 x 181 x 18. Weight in Grams: 560.
"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."
—David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln
"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."
—David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln
Product Details
Format
Paperback
Publication date
2007
Publisher
John Wiley & Sons Inc United States
Number of pages
336
Condition
New
Series
Research Methods for the Social Sciences
Number of Pages
336
Place of Publication
New York, United States
ISBN
9780787986384
SKU
V9780787986384
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Patricia A. Gwartney
Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).
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