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Bamber, Greg J.; Gittell, Jody Hoffer; Kochan, Thomas A.; Von Nordenflycht, Andrew - Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees - 9780801447471 - V9780801447471
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Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees

€ 39.56
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Description for Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees hardcover. Num Pages: 240 pages, 41. BIC Classification: KNGV; LNHR. Category: (G) General (US: Trade). Dimension: 229 x 152 x 23. Weight in Grams: 514.

"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—The New York Times, December 22, 2007

When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a ... Read more

Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis?

Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.

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Product Details

Format
Hardback
Publication date
2009
Publisher
ILR Press United States
Number of pages
240
Condition
New
Number of Pages
240
Place of Publication
New York, United States
ISBN
9780801447471
SKU
V9780801447471
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-1

About Bamber, Greg J.; Gittell, Jody Hoffer; Kochan, Thomas A.; Von Nordenflycht, Andrew
Greg J. Bamber is a Professor at Monash University in Melbourne, Australia, and a Visiting Professor at Newcastle University of Newcastle, England. Jody Hoffer Gittell is Associate Professor in The Heller School for Social Policy and Management at Brandeis University. Thomas A. Kochan is George M. Bunker Professor of Management at the MIT Sloan School of Management. Andrew von Nordenflycht ... Read more

Reviews for Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees
Up in the Air is a fascinating account of the airline industry and its evolution.... Flying is an integral part of today's world and the low-cost airline model has increased this exponentially. As such a significant piece of our infrastructure it is important that we have a well-developed understanding of the necessary underpinnings of this complex business model. The authors ... Read more

Goodreads reviews for Up in the Air: How Airlines Can Improve Performance by Engaging Their Employees


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