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Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations
Matti Kurvinen
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Description for Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations
Hardcover. Series: Wiley and SAS Business Series. Num Pages: 224 pages. BIC Classification: KJMV1. Category: (P) Professional & Vocational. Weight in Grams: 666.
Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. ... Read more
Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. ... Read more
Product Details
Publisher
John Wiley & Sons Inc
Format
Hardback
Publication date
2016
Series
Wiley and SAS Business Series
Condition
New
Weight
606g
Number of Pages
400
Place of Publication
New York, United States
ISBN
9781119223887
SKU
V9781119223887
Shipping Time
Usually ships in 7 to 11 working days
Ref
99-50
About Matti Kurvinen
Matti Kurvinen is an independent consultant focusing on service strategy and operations in general and warranty management in particular. After twenty-three years and various leadership and content expert positions in an international top-tier management consultancy, he started his own consulting practice in 2014. Ilkka Toyryla, Dr.Sc., is a management consultant with over twenty years of both ... Read more
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