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Incident Management for Operations
Rob Schnepp
€ 42.99
€ 30.49
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Description for Incident Management for Operations
Paperback. This practical book will help you deliver high-performance, high reliability, process-oriented IT Operations. Num Pages: 150 pages. BIC Classification: UMZT. Category: (XV) Technical / Manuals. Dimension: 250 x 150 x 15. Weight in Grams: 666.
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book ... Read more
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book ... Read more
Product Details
Publisher
O´Reilly Media, Inc, USA
Format
Paperback
Publication date
2017
Condition
New
Number of Pages
174
Place of Publication
Sebastopol, United States
ISBN
9781491917626
SKU
V9781491917626
Shipping Time
Usually ships in 4 to 8 working days
Ref
99-1
About Rob Schnepp
Rob is one of the principles of the Blackrock 3 Partners, a firm specializing in training, consulting and coaching in the area incident management and command. Chris is one of the principles of the Blackrock 3 Partners, a firm specializing in training, consulting and coaching in the area incident management and command.
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