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. Ed(S): Demirkan, Haluk; Spohrer, James C.; Krishna, Vikas - The Science Of Service Systems           - 9781461428688 - V9781461428688
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The Science Of Service Systems

€ 152.85
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Description for The Science Of Service Systems Paperback. This book presents a multidisciplinary and multisectoral perspective on the nature of service systems, on research and practice in service and on the future directions to advance service science. It offers theory-based research with actionable results. Editor(s): Demirkan, Haluk; Spohrer, James C.; Krishna, Vikas. Series: Service Science: Research and Innovations in the Service Economy. Num Pages: 360 pages, biography. BIC Classification: KJM; KNS; UYZM. Category: (P) Professional & Vocational. Dimension: 234 x 156 x 20. Weight in Grams: 587.

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems.

The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed ... Read more

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Product Details

Format
Paperback
Publication date
2013
Publisher
Springer-Verlag New York Inc. United States
Number of pages
360
Condition
New
Series
Service Science: Research and Innovations in the Service Economy
Number of Pages
360
Place of Publication
New York, NY, United States
ISBN
9781461428688
SKU
V9781461428688
Shipping Time
Usually ships in 15 to 20 working days
Ref
99-15

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