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Moderating Usability Tests

Joseph S. Dumas

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Description for Moderating Usability Tests Paperback. Drawing on the authors' combined 40 years of usability testing experience, this title presents some of the most effective principles and practices. It offers targeted advice on how to maintain objectivity. It discusses the ethical considerations that apply in different usability testing. Series: Interactive Technologies. Num Pages: 208 pages, Illustrated. BIC Classification: UL. Category: (P) Professional & Vocational. Dimension: 234 x 192 x 13. Weight in Grams: 440.
Moderating Usability Tests provides insight and guidance for usability testing. To a large extent, successful usability testing depends on the skills of the person facilitating the test. However, most usability specialists still learn how to conduct tests through an apprentice system with little formal training. This book is the resource for new and experienced moderators to learn about the rules and practices for interacting. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices – both practical and ethical – for moderating successful ... Read more

Product Details

Publisher

Elsevier Science & Technology United States

Number of pages

208

Format

Paperback

Publication date

2008

Series

Interactive Technologies

Condition

New

Weight

394g

Number of Pages

208

Place of Publication

San Francisco, United States

ISBN

9780123739339

SKU

V9780123739339

Shipping Time

Usually ships in 15 to 20 working days

Ref

99-13

About Joseph S. Dumas

Joe Dumas is a recognized expert in usability evaluation. He has 25 years experience as a usability professional. He as moderated or observed others moderate thousands of usability testing sessions and taught numerous students and usability professionals how to moderate. He is the author of A practical guide to usability testing (with Ginny Redish), Designing user interfaces for software, and ... Read more

Reviews for Moderating Usability Tests

"Joe and Beth really know their stuff, and they’ve put together a book that’s enormously valuable for usability professionals and usability amateurs. Whether you’ve conducted hundreds of tests or are about to try your first one, you owe it to yourself
and your team...and your test participants
to read this."
Steve Krug, author of Don’t Make Me Think "Interacting with participants ... Read morein a calm and neutral manner may well be the most difficult part of doing usability testing. Now you no longer have to worry about how to do that. Just follow Dumas and Loring's wonderful, practical advice and you will be prepared not only for typical encounters, but also for the unusual and unexpected, for doing remote testing, and for working with special populations. Moderating Usability Tests is a great resource for anyone who interacts with usability test participants."
Janice (Ginny) Redish, President, Redish & Associates, Inc. "Everyone talks about research methods, but the formal aspects of those methods only get you so far. The difference between getting a little data or a lot of data, only discovering problems or getting ideas about solutions, bias or validity, throw-away data versus generalizable insights, often depend on the soft skills, the ability to effectively moderate testing. In the past, you were expected to get these skills through apprenticeships or trial and error. Moderating Usability Tests: Principles for Interacting with Participants removes the mystery and provides practical advice on how to get the most out of research. It will be invaluable to students learning about usability testing for the first time, people newly charged with evaluating products, and even old hands looking to refine and improve their technique."
Arnold Lund, Director of User Experience, Microsoft "You may not think that being a “Gracious Host is among your assignments in moderating a usability test, but you will learn why this and other roles with similarly illuminating names are important to your success. In this generous book, Dumas and Loring give the benefit of their decades of experience and astute observation of both the foundational and the subtle aspects of conducting usability tests. Many questions you didn't think to ask until you were on the hot seat are answered here, and will help you achieve a level of confidence as a test moderator that may have seemed beyond reach, even if your participants are from challenging-to-test populations. With this highly ethical and thoroughly grounded program for developing moderator skills and avoiding pitfalls, Dumas and Loring make a strong contribution to the body of knowledge on testing products. The big surprise of the book is that their clear, reasoned, and detailed suggestions about interacting with test participants and developers will likely spill over and improve your relationships with co-workers, family, neighbors, and friends."
Elisabeth Bayle, Bayle Collaborations "At this point, virtually everyone in the software industry knows what usability testing is. An unfortunate side effect of this awareness is that many people are conducting usability testing who have no idea how to do so in a way that will yield valid, reliable and useful data. Other than the design of the test itself, proper and effective moderation of test sessions is one of the most important - and least understood - aspects of usability testing. Here is a book by two highly regarded experts that covers this topic thoroughly in a very readable format. No one who has not already been well trained should attempt to conduct usability testing without first reading this book cover to cover, and viewing all the excellent videos the authors provide."
Deborah J. Mayhew, Deborah J. Mayhew & Associates Show Less

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Moderating Usability Tests

Joseph S. Dumas

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